Dandy Ogbonna

Dandy Ogbonna Technical Support Specialist Lagos State, Nigeria | - |-| LinkedIn Summary Detail oriented IT Support Specialist with over 4 years of experience in troubleshooting, maintaining, and enhancing IT infrastructure and providing end-user support. Skilled in diagnosing issues, managing IT resources, and implementing process improvements to maximize efficiency and minimize downtime. Known for strong problem-solving abilities and excellent communication skills, enabling effective collaboration with both technical and non-technical users. Competencies/Skills Technical Support & Troubleshooting | Hardware & Software Installation| Network Configuration & Maintenance | User Account Management | Microsoft Office | Analytical Thinking | Attention to Detail | Problem-Solving | Team Collaboration | Time Management Experience Timeless Telecoms – Network engineer Oct 2023 – Jan 2025 Designed, implemented, and maintained LAN/WAN networks, improving overall network performance and reducing downtime. Implemented network security policies, including firewalls, access control, and encryption to protect sensitive data. Assisted in network upgrades and migrations, ensuring seamless transitions with minimal downtime. Provided technical support to end-users, resolving connectivity issues and improving response times. Freelancer - IT Support Specialist Jan 2023 – Oct 2023 Provide technical support to over 200 end-users, resolving hardware and software issues with a good satisfaction rate. Supported VPN and remote desktop setups for employees, ensuring secure and reliable access to company resources. Resolved issues ranging from software errors and network connectivity to hardware malfunctions. Manage software installations and updates, ensuring systems are secure and up-to-date. Collaborated with the security team to enhance network security protocols New Horizon - IT Support Technician September 2021 - May 2022 Provided first-line support for issues related to software applications, network connectivity, and hardware malfunctions. Escalated complex technical issues to senior IT staff, ensuring timely follow-up and resolution. Assisted with the deployment and configuration of new hardware and software, streamlining the setup process. Education B.Eng. Computer Engineering - 2022 Abia State University Nigeria Training CompTIA A+ Training Projects 1. System Optimization and Maintenance Project Title: Performance Optimization of Office Workstations Description: Conducted a comprehensive audit of 50 office workstations. Optimized system performance by cleaning up disk space, updating drivers, and disabling unnecessary startup programs, resulting in a 25% reduction in boot time and a smoother user experience. 2. Network Management Project Title: Office Network Infrastructure Upgrade Description: Designed and implemented a new network layout using managed switches and access points. Upgraded bandwidth from 100 Mbps to 1 Gbps, ensuring higher reliability and speed for employees. Configured VLANs for better traffic management and implemented a basic firewall for security. 3. Software Deployment Project Title: Company-Wide Software Rollout Description: Coordinated the rollout of Microsoft Office 365 to users. Automated installation scripts using Group Policy, reducing manual workload. Provided end-user training sessions, ensuring a seamless transition. 4 Cybersecurity Improvement Project Title: Endpoint Security Enhancement Description: Deployed endpoint protection software to devices, incorporating antivirus, anti-malware, and USB port control policies. 5 Technical Documentation Project Title: Creation of IT Knowledge Base Description: Developed a centralized online knowledge base with step-by-step guides for common issues, such as printer troubleshooting and VPN setup. 6 Remote Work Enablement Project Title: Implementation of Remote Work Solutions Description: Enabled secure remote work for employees by deploying VPN and Remote Desktop Protocol (RDP) solutions. 7 User Training and Support Project Title: IT Training Program for New Hires Description: Designed and delivered a structured IT onboarding program for new employees, covering topics like company policies, software usage, and basic troubleshooting. Improved first-month productivity for new hires Referees Available on request.