Dr. Dananjay Anand Pushkala
Versatile, high-energy professional with nearly 14 years of experience in executing
prestigious projects of large magnitude within strict time schedule, cost & quality,
seeking senior level assignments in IT Service, Program & Transition Management
with an organisation of high repute.-|| www.linkedin.com/in/dr-dananjay- anand-pushkala-a234475
- (India)
Profile Summary
Insightful professional with notable success in directing a broad range of corporate IT Initiatives, Cloud Services,
End User Computing, and IT Service Management Consulting.
High integrity & energetic leader, capable of leading & motivating individuals to maximise levels of productivity; a
customer-centric professional and knack for motivating large work-force for exceeding customer expectations in
delivery of committed services.
Problem solver with a passion for technology; skilled in grasping the big picture, conceptualising, developing,
implementing solutions & partnering closely with business leaders & stakeholders.
Gained a reputation of heading Transitional Projects; amplified the operational capabilities in line with trends and
developments to maintain the leadership position of the company; a strategist, visionary & advisor optimizing
operational efficiency.
Forward-focused Program Manager with expertise in concepts of end-to-end project planning and
implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality
management in line with international guidelines and norms.
IT support management professional - envisioning usage of new technology and tailoring its usage for achieving
desired results; merit of implementing project management processes.
Core Competencies
IT Service & Project Management
IT Program & Delivery Management
Transition Management
Budgeting & Forecasting
IT Governance Management
Business Continuity Planning
Pre-sales / Management Consulting
Client Relationship Management
Team Building & Leadership
Soft Skills
Change Agent
Negotiator and
Strategist
Collaborator
Mentor and
Leader
Notable Accomplishments Across the Career
Pioneered in maintaining CSAT Index over 4.2/5 YoY
Maintained Operational Contractual Agreements (SLAs) by over 99%
Achieved the improvement of Profit Margin from 8% to 17%, through bring
in efficiencies in implementing digital service desk with chatbots and EVA
implementations.
Pivotal role in heading a program in Service Delivery for an End User
Support based IT service introduced across 4 regions of client’s
environment with 10,000+ users & support framework in 600+ sites based
across Kingdom of Saudi Arabia
Distinctively implemented an E2E IT service delivery model and clear
governance model for IT operations for Fintech product delivery
organization
Managed AWS Cloud Operations portfolios of both Migration and
Management Services for large enterprise customers to bring in greater
agility
Led multi-cultural and multi-nationality teams across different capacity in
operations, program and consulting
Organizational Experience
Aug’18 till date
Fidor Banking Group (Fidor Solutions), Dubai, United Arab Emirates as
Global Service Delivery Manager
Role:
Spearheading day-to-day global delivery of Fintech Product Services
providing leadership, direction and coach/mentor team
Ensuring adherence to best practices for global delivery locations
Implement process improvements
Successful implementation, maintenance & troubleshooting of all AWS
Cloud Management Advisory & Services, includes provisioning, planning,
providing management advice to the organizations and their clients to
move from on-premises infrastructure to cloud (AWS & Co-Location
Services)
Extending executive management presentations on service offerings
Participates in on-going service delivery meetings
Engaged in global expense management and continuous improvement
Monitoring and Managing financial activities on a global level
Career Timeline
Since – 2018
Fidor Banking Group as Global
Service Delivery Manager
-
Microland Limited as Service
Delivery and Transition Manager
-
Tata Consultancy Services as
Business Consultant
-
HCL Technologies as Senior
Consultant
-
Wipro as Consultant
-
Keane as SEPG Lead
Microland Limited
End User Service Line Owner
Service Quality, Service Delivery,
Customer Satisfaction, Sales & Solution
Owner, and Service Line Capability
Owner in;
o Workplace Services
o Digital Service Desk
o ChatBots, Process Automations
o Messaging and Collaboration
Services
o Managed Print Services
o Global Field Support
o Workplace Engineering Services
o Application Packaging Factory
o Enterprise Mobility Management
o Bring Your Own Device Services
o Zero Infrastructure Footprint (ZIF)
Services
o Office 365
Previous Experience
Apr’15 – Aug’18
Microland Limited, Saudi Arabia / Bangalore
Role:
Jul’17 – Aug’18: Service Delivery and Transition Manager
Collaborated with Transformation & Transition Team to assess and
transition potential business processes to India
Steered Process Assessment, Due Diligence and Transformation initiatives
to improve the efficiency and effectiveness of global processes
Designed, developed and implemented transition related processes; ensure
quality and adherence to the process
Strategized transition and deployment of new business processes with
stakeholders in India and business groups globally
Provided support on Transformation & Transition in delivering Change and
Action Management globally
Liaised with:
o India & Global stakeholders to understand capability, technology
support, resourcing and go-live requirements and facilitate for smooth
transition
o L&D Team and Global Process Owners to develop and monitor training
requirements and training solutions
o T&A Team and global talent vendors for fulfilling the resourcing
requirements during transition
Apr’15 – Jun’17: Service Delivery and Assurance Manager
Led overall personnel, performance, and discipline of the assigned project(s)
Provided support to quality initiatives targeted towards process
improvement and actively involved in the internal audit support, ensuring
all compliance parameters are met
Directed team, ensured resolution and setting priorities for managing
attrition and building retention strategies
Contributed in Account farming, perusing prospective clients, pitching in for
solutions, services & converting the leads into prospects
Nov’12 – Apr’15
Tata Consultancy Services, Bengaluru as Business Consultant
Role:
Acted as Subject Matter Expertise and Consulting Services Development and
Delivery
Contributed in developing and delivering management value added
consulting and strategic techno-functional solutions for distributed and
large scale heterogeneous environments:
o IT Service Management (ITSM) based on ITIL best practices.
o ITIL V3 Service Strategy, Service Design, Service Transition, Service
Operation and Continual Service Improvement
o ITIL V2 Service Delivery & Service Support areas of Service Level,
Availability, Capacity, Financial, and IT Service Continuity Management;
Incident, Problem, Change, Release, Configuration Management and
Service Desk
Pivotal in
o Organizational maturity and transformation
o Business based macro level capacity planning
o Delivered LEAN-ITSM based consulting engagement
o Driving value based framework to drive tangible cost optimization
frameworks
Sep’09 – Oct’12: 3 years 2 months
HCL Technologies, Bangalore as Senior Consultant
Jan’08 – Sep’09: 1 year 9 months
Wipro, Bengaluru as Consultant
Sep’05 – Jan’08: 2 years 5 months
Keane, Bangalore as SEPG Lead
Publication
Certifications
Academic Details
ITILCoQ Application
Certified Scrum Master
PRINCE 2
ITIL Expert
LEAN
COBIT
AWS
TOGAF
Ph.D. (Computer Science Engineering) from Shri Venkateshwara University
in 2016
M.Sc. (Software Engineering) from Periyar University in 2005 (integrated)
Personal Details
Date of Birth: 19th June 1983
Nationality: Indian
Passport Details: Yes, Dt. of expiry 4th August 2029)
VISA Details: UAE Employment Residential VISA Ready
Driving License Details: Valid Indian Driving License
Marital Status: Married
No. of Dependents: 2
Languages Known: English & Hindi / Tamil, Telugu & Kannada (basic)
Address : Hosur – 635109, Tamil Nadu, India
