Danai Hove

 Danai Hove Work Experience Oct 2018 to present Freelancer April 2017 to Oct 2018 Vendor Operations Account Manager Zulily LLC, Seattle, WA 98134 Managing end-to-end portfolio of vendor accounts and product across multiple fulfillment channels and vendors Working in collaboration with internal partners to proactively develop solutions that reduce fulfillment discrepancies and drive operational efficiencies Driving Operational Excellence conversations concerning Supply Chain issues to help reduce Operation costs and reduce customer churn Conducting on-boarding and pre-event planning for vendor portfolio Generating performance updates and reports for Merchant Teams and mid-level management using Tableau and MS excel Managing mixed Vendor Portfolio of domestic and international vendors including Zenana Outfitters (17th largest vendor in the women’s division), Komar Brands, Hanes, Kings Road Merchandising, Aller Simplement Finding logistic solutions for rapidly growing vendors Training and supporting new Account Managers Feb 2015 to March 2017 Sample processor and shipper Zulily LLC, Seattle, WA 98134 Transferring samples between Merchandising and Studio departments Prepping samples for photography Maintaining accurate vendor database Helping train new employees. Shipping urgent packages for various departments domestically and internationally Suggesting process improvement to increase workflow and efficiency without increasing operational costs Creating training manual for international shipping May 2012 – Feb 2015 Customer Service Rep Zulily LLC, Seattle, WA 98134 Answering phones and emails in a timely manner Finding solutions to customer problems Researching product for customers Supporting Customer Service Operations Team when needed Reporting technical problems that interfere with the customer experience. Oct 2011 – Feb 2012 Sales Associate Renaissance Yarns, Kent, WA 98032 Opening and closing store Point of sale, Teaching knitting and crocheting, Submitting special orders Maintaining vendor relations Managing incoming mail 2002 – 2006 Mary’s Place, Seattle, WA Office Assistant Data entry, typing, filing, Assisted Development Director, Donor tracking, communicated program needs to our donors, bulk mailings, received donations, assisted with fund raisers, Responsible for submitting monthly reports to various agencies to maintain our funding. Women’s Advocate Helped homeless and low-income women find housing, connecting participants with community resources Organized group activities, supervised field trips, conflict resolution and de-escalation Helped train interns, supervised volunteers, organized groups trips Provided one on one assistance, sorted donations, maintained daily log 2001 Administrative Assistant Discipleship Outreach, Brooklyn, NY Personal assistant to Executive Director, Compiling monthly reports for directors meetings, setting up for board meetings Typing, filing, answering phones Assisting Grant Writer, assembling and submitting grants Education: Completed 'A' Levels in 1996 at Chisipite High School, Zimbabwe Completed General Assembly’s SQL and Excel based Data Analysis Course April 2017