Danah Natalie Alburo

I am a detail-oriented professional with experience in customer service, administrative support, and marketing operations. Currently, I work as a Healthcare Advocate, where I manage a high volume of email-based inquiries related to benefits, eligibility, claims, and coverage. I deliver accurate, timely, and well-structured responses, support inbound calls during peak periods, document all interactions thoroughly, and collaborate with internal teams to resolve complex cases—all while maintaining confidentiality, empathy, and high customer satisfaction standards.

Previously, I supported marketing and administrative functions, consistently delivering work ahead of schedule and ensuring smooth operations. Beginning as a Marketing Services Associate and later promoted to Marketing Administrative Assistant, I provided timely reporting, clear client communications, and reliable back-office support, earning recognition from senior leadership. I bring strong written communication, organization, and problem-solving skills, along with a continuous drive to learn and contribute to team success.