Danah Carol Micayabas

I am a dedicated and results-driven support and operations professional with over a decade of diverse experience across hospitality, customer service, quality assurance, and virtual assistance. Throughout my career, I have consistently taken roles that place strong emphasis on service excellence, workflow management, and compassionate support for clients, guests, and teams.

My professional journey began in the customer service industry, where I supported global brands through phone assistance. This experience strengthened my communication skills, empathy, and ability to handle complex customer issues with a calm, solution-oriented approach. I later advanced into Quality Assurance roles, conducting audits, performance monitoring, and coaching — ensuring that customer-facing teams delivered exceptional service and consistently met KPIs.

In addition to my corporate background, I have extensive experience in remote work environments. I have worked as a Virtual Assistant providing social media management, client coordination, CRM support, outbound calling, and digital workflow tasks. I also served as a QA and Website Tester for a US-based digital agency, enhancing service workflows, supporting funnel and CRM optimization, and ensuring seamless user experiences.

In 2018, I expanded my experience into hospitality and entrepreneurship by helping operate and manage Kaamulan Suites (family business) and Jukebox KTV & Restobar (my business). In these roles, I lead operations, staff supervision, bookings, customer relations, finance assistance, and marketing coordination — ensuring guests receive a warm and professional stay experience. I also served as a caregiver for a dialysis patient, further exercising compassion, patience, and responsibility in providing personal care and wellness monitoring.

My background also includes public service experience at the Department of Agrarian Reform, where I helped implement livelihood programs, coordinate with partner agencies, and prepare documentation and reports.

Across every role, one value remains constant: I believe in delivering work with integrity, empathy, and excellence. Whether supporting a business remotely, assisting customers, managing property operations, or providing direct care, I focus on creating meaningful, positive outcomes.

I am passionate about continuous learning, service-driven work, and building long-term professional relationships. With strong adaptability, well-rounded operational experience, and genuine commitment to helping others succeed, I bring reliability, efficiency, and heart into everything I do.