Dana Rose Mayhay

ABOUT ME – DANA ROSE A. MAY HAY

My name is Dana Rose A. May Hay, and I am a dedicated, service-driven professional with a strong background in hospitality, customer service, aviation ground operations, and ESL teaching. Over the years, I have built my career around one core purpose: to provide exceptional service and create positive, meaningful experiences for every guest, resident, passenger, or student I interact with. With a degree in Tourism Management and multiple certifications—including TESOL, Tour Guiding NCII, Travel Services NCII, and Flight Attendant Training—I have developed a versatile skill set that allows me to adapt to different service environments with confidence and professionalism.

Throughout my career, I have taken on roles that strengthened both my operational capabilities and my leadership skills. As an Assistant Front Office Supervisor at Sequoia Hotel, I led shifts, made time-sensitive decisions, handled escalations, and ensured that our team consistently delivered smooth and seamless service. I managed schedules, trained team members, coordinated with various departments, and even acted as Duty Manager when needed. This role taught me how to stay calm under pressure and how to balance empathy with efficiency.

My experience also extends to teaching English online through 51Talk, where I provided personalized lessons to international learners. This role helped me further develop my communication skills, patience, and ability to adjust my approach depending on the needs of each student. It reminded me how powerful effective communication can be—whether in a classroom, at a front desk, or in an airport.

I have also worked in premium residential communities such as The Seasons Residences and The Residences at Greenbelt, where I handled concierge operations, resident relations, event organization, and team supervision. These roles strengthened my ability to handle concerns with sensitivity, maintain professionalism at all times, and build positive rapport with residents and colleagues alike.

My time as a Passenger Service Agent for DNATA/Asiana Airlines allowed me to gain valuable experience in check-in procedures, passenger handling, airline systems, and operational coordination. I became skilled in using Abacus, Amadeus, IFCA, and other systems essential to efficient service.

Overall, I see myself as someone who is adaptable, hardworking, and committed to excellence. Every role I’ve taken has shaped me into a well-rounded professional who values teamwork, communication, and genuine service. I bring passion, discipline, and a positive mindset to any environment, and I strive to make every interaction a meaningful one.