Dana Kay Angeles

Currently I work for a small minority-owned company in the USA as a Vendor Analyst. My main function is to make sure that the company has a good working relationship with all vendors. I maintain vendor records, communicate to vendors regularly and make sure all updates are applied to the company's system.

Prior to my current job, I have a strong 13-year experience in the Business Process Outsourcing Industry and worked under the Quality Assurance Department. I have been handling Customer Service campaigns, Technical Support Campaigns and E-commerce type of campaigns. I have vast experience as well in data analysis and data management. I have handled teams of QA specialists and am very knowledgeable in leading a team and managing performance. I also have vast experience in terms of creating Monitoring or Evaluation Forms for different kinds of programs. I have been working with a lot of different data and conducts data mining and data entry for the process of analysis and process improvement. I have done Customer Satisfaction (CSAT) Deep Dive Analysis, Quality Root Cause Analysis, Training Needs Analysis, working with almost 2,000 data entries per week.

I am new here in the entire Freelancing game, but I am confident that I can land to any type of jobs related to my skills because of my work experience.

I also love writing. As a matter of fact I have already tried doing article writing for SEO purposes about 3 years ago.