Dan Michael Agustin

 Dan Michael Agustin Solsona, Ilocos Norte -/-- Objective To acquire valuable knowledge and skills to complement those that I have learned from the previous companies I have been within a different job environment. In return, I offer my service and determination to be an asset to your company while seeking a full-time position in your company and to fully utilize my skills in working with a group or with minimum supervision and to gain more working experience on your growing company. Skills Customer Service Inbound/Outbound Data Entry Internet Research Online Marketing Chat Support/Email Support Education AMA University - College Level- Laoag City, Philippines DCCP Laoag, BSCOE - College Level- Laoag City, Philippines Ilocos Norte College of Arts and Trades (INCAT- Laoag City, Ilocos Norte Darasdas Elementary School- Graduated Solsona, Ilocos Norte Experience AVION BPO Corp. Customer Support Representative Jomel Bldg. 1 Brgy. 15 A. Castro St. Laoag City, Ilocos Norte February 2015 - June 2017 Customer service that handles inbound and outbound calls. Answered customer queries, complaints, account cancellation, makes payment for subscription and outbound calling to sell subscription to potential subscriber’s and outbound calling to possible leads for subscription renewal and for additional revenue. Teleperformance Philippine Customer Support Representative 14/F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City August 1, 2017 – October 2017 Customer service for a car rental company. Handled customer booking, queries and complaints. Alorica Teleservices, Inc. Customer Support Representative VYV Building Valdez Center Brgy 1 San Francisco San Nicolas, Ilocos Norte November 27, 2017 – December 2018 Customer service for a credit card company that is based in Las Vegas. Handles credit card application, closure, replacement, fraud reporting, customer queries, bills payment and complaints.