Dan Mendham

Daniel Mendham Mob -:- Objective To continue my IT development and learning, creating excellent relationships with clients and internal team mates. Maintain and enhance excellent customer service. Obtain a role which will allow me to grow into the role, learn and expand my knowledge of the IT industry. 15 years contracting in various countries around the world and continue to enjoy and flourish in whatever environment arises. Education O LEVEL | MAY 1982 TO JUNE 1986 | CONTINENTALSCHOOL, JEDDAH, SAUDI ARABIA · Math’s, English Language, Computer Studies, History, Geography, French, Biology and English Literature · Minor: Latin and Spanish · Related coursework: CIW webmaster completed 1998, scripting HTML, CSS3, Java and Python Skills & Abilities · · · · · · · · · · · · · · · · · · · · · · Server installation, support and monitoring Software installation, configuration and support Trade floor support of hardware and software (Iress, Reuters, Bloomberg, Charles River) Win 10 Operating systems MS AZURE , Office365 Admin, Intune Admin Exchange Administration SharePoint Administration Active Directory Administration SCCM and SMS Network Support Systems Administration and monitoring Unix, Citrix and Novel exposure AppLocker software whitelisting Software licensing Asset management Hardware support for various manufacturers, Lenovo, Dell, HP, Toshiba, Apple, HTC, Kyocera, Iphone, Ipad, Blackberry. Printers/desktops/laptops/smartphones Project Team leader win7 rollout at AMP and Westpac Management of 8 technicians, managing builds, asset management, deployments, audits and defect reporting Managed print service project, testing through to implementation Archive server moves project iPhone, iPad project, testing and deployment Domain migration project (ministry of business and AMP) Experience MOBILE DEVICES TECHNICIAN | CDHB | FEB 2022 TO …………... · · · · · · · · Working in a team of 3 specialists supporting the whole of the Canterbury District Health Department Monitoring and support of all clients mobile technology needs... Support to 3000 staff remote support to sites across the CDHB Technical support of All Samsung / Apple Mobile Phones Technical support of all Apple and Samsung Tablets Technical tasks including study, analysis, programming, product installation on mobile devices Providing SIM activations, client account support, cost centre analysis Providing new hardware and set up’s when required, asset management and control via Azure Intune DESKTOP SUPPORT SPECIALIST | RED CROSS NEW ZEALAND| OCT 2017 TO JUN 2021 · Working in a team of 3 specialists supporting the whole Red Cross New Zealand and pacific islands 400 staff, shops and emergency units. · Monitoring and support of all client site servers and systems administration in Wellington. · Support to 400 staff on site or remote support to sites across the country and shops · Technical role in support of the solution construction, implementation and systems integration to emergency, refugee, medics and shop requirements · Delivering to a high standard solution to specific client requirements · Technical tasks including study, analysis, programming, product installation, test and system integration · Providing analytical support necessary to develop and implement solution for small to medium size projects. · On occasions providing technical advice to project managers and giving technical direction to subcontractors or client personnel · Primarily focused on delivery of desk side support on problems, requests of service, administration and project activities on customer sites · Ensuring services provided to individual customers meet terms and conditions of contracts, achievement of SLA’s and make sure project tasks assigned meet time and customer satisfaction objectives · Maintenance of the phone system accounts, print management accounts and shop iPad accounts. DESKTOP SITE SUPPORT SPECIALIST | IBM NEW ZEALAND| NOV 2015 TO DEC 2016 · Sole site support for IBM Client Thomson Reuters NZ. Sole Technician for whole of New Zealand · Monitoring and support of all client site servers in Wellington, Palmerston North and Auckland. Network, Print and PABX systems. Up till June 2016 completing tape back-up service Page 2 · Support to 400 staff on site or remote support to sales teams working from home · Technical role in support of the solution construction, implementation and systems integration in a media and law specialty · Delivering to a high standard solution to specific client requirements · Technical tasks including study, analysis, programming, product installation, test and system integration · Providing analytical support necessary to develop and implement solution for small to medium size projects. · On occasions providing technical advice to project managers and giving technical direction to subcontractors or client personnel · Primarily focused on delivery of desk side support on problems, requests of service, administration and project activities on customer sites · Ensuring services provided to individual customers meet terms and conditions of contracts, achievement of SLA’s and make sure project tasks assigned meet time and customer satisfaction objectives · Working alongside head office colleagues based in Sydney. APPLICATION SUPPORT ANALYST | FAIRWAY RESOLUTION | APR 2014 TO DEC 2014 · Sole Application support analyst for new RMS system for Ministry of Justice (Resolution Management System) · Logging calls and assisting with problems of access, installation and configuration on client systems · Triage maintenance of requests dependent on issue to Ministry of Justice or Resolve Development team · Assisting Lawyers / Mediators with completing successful RMS outcomes and billing requirements · Testing RMS with latest updates and developments · Completing successful outages updates, liaising with clients Ministry of Justice and Lawyers · Updating client (Ministry of Justice) on a monthly basis with delivery statistics, general BAU service statistics · Managing accounts access to RMS through Ministry of Justice approval · Assisting with new developments, testing and creating new improvements to the system DESKTOP COMPLIANCE ANALYST | MINISTRY OF ECONOMIC DEVELOPMENT | MAY 2012 TO APR 2014 · Monitoring alerts from security bulletins /blogs / email alerts · Follow the desktop compliance process for deployment of MS patches via WSUS, manage WSUS admin console for the approval patches to Pilot and Production groups · Whitelisting approved applications within group policy, testing of all applications prior to deployment · Provide recommendations for updates to tools and desktop clients, MS patches and application patches to release to customers based on environment · Produce reports of patching levels to client · Maintain desktop compliance process documentation, system monitoring process and system access process Page 3 · · · · · Ensure that service level agreements are met and all tasks completed to agreed customer requirements Assist with development and enhancement of relevant standards, procedures and guidelines Identify and raise service improvement initiatives to management BAU support in a team of 4 technicians to 3000 staff on site or remote to various locations in NZ Hardware and software support. Installation, configuration and maintenance DESKTOP SUPPORT | TRANSPOWER NZ | SEP2011 TO JAN 2012 · · · · · · · · · Desktop support to 500 staff on site and remote various areas of NZ BAU pick up of calls from ticketing system Break fix of hardware and software applications. Installation, configuration and testing Net image application installs and hardware builds Active directory administration Dealing with all industry specific applications, from configuration to installation and maintenance Organize regular off site client visits to assist with any IT issues Organize daily backups of data Asset management DESKTOP SUPPORT | BT FINANCIAL GROUP (WESTPAC AUSTRALIA) | MAY 2010 TO JUN 2011 · · · · · · · · · · · Desktop support in a team of 10 to 5000 staff in Sydney and various offices in Australia Main duties to pick up 2/3rd level support calls Break fix of Lenovo laptops, desktops, HTC and Apple smartphones, Telstra data cards and printers SCCM application installs and configuration Active directory management Dealing with all MS application and bespoke financial applications within Westpac and St George Bank Organize and complete builds to specific client requirements Making sure ports are live and patched Maintenance of printer services queue Receiving new printers, installation, configuration and testing client access BAU desktop support FIELD SERVICES TECHNICIAN / TECHNICAL TEAM LEAD WIN7 PROJECT | CSC AUSTRALIA (AMP AUSTRALIA ACCOUNT) | JUL 2008 TO MAY 2010 · · · · · · · · · Desktop support in a team of 8 to 3500 staff on site in Sydney and various locations in Australia Main duties to picking up 2/3rd line jobs of Remedy queue Desk side break fix of Dell laptops / desktops. Blackberry’s, printers, port patching Dealing with all MS applications and bespoke financial applications within AMP Technical team leader for win7 rollout project Management of 8 technicians, rollout schedule, organization of build process and machine audits Attend daily meetings with client to update client on progress and defect reports Managing project compliance on time and budget Maintenance of asset management system Page 4 · Working on Managed Print Services project, port patching, printer setup, print queue set up and rollout · Software licensing monitoring and updating licenses and patches · BAU Desktop support service to SLA’s LIST OF FURTHER CONTRACTS COMPLETED SYSTEMS SUPPORT | GEN-I (NZ TELECOM) | NOV 2007 TO APR 2008 REMOTE SERVICE DESK SUPPORT | IAG (NEW ZEALAND) | JUN 2007 TO OCT 2007 DESKTOP SUPPORT| DEPARTMENT OF INTERNAL AFFAIRS NZ | OCT 2006 TO MAY 2007 HARDWARE SUPPORT| HENDERSON GLOBAL LONDON| JUN 2006 TO SEP 2006 TRADE FLOOR TECH SUPPORT| ING INVESTMENT BANK LONDON| OCT 2005 TO JUN 2006 DESKTOP SUPPORT| HAMMERSMITH&FULHAM COUNCIL LONDON | OCT 2004 TO OCT 2005 IBM ROLLOUT ENGINEER| MARKS & SPENCER LONDON| JUN 2004 TO OCT 2004 TRADE FLOOR TECH SUPPORT| BNP PARIBAS LONDON| MAY 2003 TO JUN 2004 DESKTOP SUPPORT| DIABETES UK LONDON| FEB 2002 TO MAY 2003 (Full descriptions available on request or as required) Page 5