Dan Kimberly De Arce

DAN​ K ​ IMBERLY​ N. ​DE​ ​ARCE Virtual Assistant | Customer Service | LinkedIn Specialist P​ROFILE ● ● ● ● EDUCATION To utilize strengths in customer service and verbal communication. A highly dedicated individual with 3 years of experience in resolving customer complaints and answering inquiries. (BPO) 3 years as Virtual Assistant (Property Management) and 1 year experience as LinkedIn Specialist Enhanced reliable task management through ensuring all tasks are completed before the given deadlines. Metropolitan Hospital College of Nursing 2005 - 2009 University of the East (Manila) B.S.B.A Marketing Management 2004 - 2005 St. Anne’s Catholic High School 2002 – 2004 Espiritu Santo Parochial School 1994 – 2002 WORK EXPERIENCE Sales Development Representative at Behavioural Response June 2020 -present ● C​ONTACT PHONE: - EMAIL:-Skype ID: live:dankimberly.dearce LinkedIn: linkedin.com/in/dan-kimberly-de-arce-2553ba1 6a ADDRESS: 198 Iriga Street, La loma, Quezon City, Philippines, 1114 ​As a Sales Development Representative, I help businesses willing to implement Marketing Automation. Virtual Assistant at Digital Marketing company based in Canada (HOME BASED) January 2019 – present ● ● ● ● Scheduling posts for social media Social media monitoring and engagement Outreach communications - email, LinkedIn Prospecting Preparing reports Virtual Assistant/Trainer at TEXAS RENTERS, Property Management (HOME BASED) September 2017 – present ● ● ● ● ● Assist customers to find a property they want to rent. Transferring calls to the agent on duty to set up the schedule of viewing the property. Entering customer information using Infusion soft. Can use property ware in checking customers’ information Train new hires. Customer Service/Virtual Assistant at Maid in your Hometown (HOME BASED) July 2019 –September 2019​ ​(part-time) ● ● ● ● Answer phone calls and emails. Assist clients with their cleaning bookings. Assign work to cleaners. Provide quotation to the clients on how much is the service Technical Service Representative COMCAST (VXI) December 2015 - October 2016 ● ● ● ● Troubleshoots customer internet connections and email addresses Troubleshoots customer home phone Upselling Comcast services/products Scheduling Tech visit Customer/Technical Service Representative TIME WARNER CABLE ([24]7 Inc.) November 2014 – August 2015 ● ● ● ● Customer Service/Sales/Troubleshooting Assist customer with their billing concerns Troubleshoots customers cable box and internet modem Upsell core products Customer Service/Sales Representative HILTON WORLWIDE (AEGIS) January 2014 – October 2014 ● ● ● ● Assist clients/customers on their booking needs. Help customers find a suitable hotel regarding their requests. Assist clients/customers in booking their preferred hotel. Assist clients/customers on their complaints. Customer Care/Technical Service Representative SKYPE (IBM Dashk Philippines Corp.) December 2012 – June 2013 ● ● ● Assist customers on their Skype accounts Assist customers in purchasing Skype Credits Assist customers in troubleshooting their Skype accounts Customer Service Representative VIRGIN MOBILE, U.S.A (TELEPERFORMANCE) ​October 2010 – September 2011 ● ● ● Customer Service Assist customer about the mobile phones Troubleshoots (minor) problems of mobile phones SKILLS AND COMPETENCIES ● ● ● ● Possess Leadership qualities With good Customer Relations and Service Can work with minimum supervision. Can perform under pressure. ● Has a positive personality and has excellent skills talking with customer on the phone. Excellent organizational skill.