Dan Joshua Camato

 CAMATO, DAN JOSHUA D. BF Homes, Paranaque, Metro Manila, Philippines-- / - Objective: I am seeking to obtain a work opportunity that will provide meaningful, productive, income-generating occupation to sustain my financial needs. Aside from this intention, I wish to explore and offer my skills, knowledge, and abilities to assist an employer or company in delivering quality products or services to establish trust in their clients and to achieve their objectives and goals. Demographic data: Nickname: D.J. Age / Date of birth: 30 years of age / May 19, 1986 Civil status: Married Nationality: Filipino Educational attainment: Doctor of Medicine, 3rd year student 2015 Emilio Aguinaldo College Manila, Philippines Bachelor of Science in Nursing, Batch 2007 Adventist University of the Philippines Silang, Cavite, Philippines Work experience and training: Technical Support and Sales Agent, Level 3 CSR IBEX Global Solutions, Philippines – Frontier and AT&T Accounts Paranaque City, Philippines (February 2016 – February 2017) Ensured to meet and surpass accounts’ key performance indicators. Provided technical support, billing information, and general information to clients in a timely, friendly, and efficient manner through phone and chat. Frequently sold the account’s products and services to clients, ensuring proper observation of sales best practices. Rendered support to other agents during unavailability of tools and log-ins. Handled account upgrades and information changes to secure clients’ loyalty. Escalated clients’ concerns to appropriate authoritative bodies when necessary. Scheduled installments of newly purchased products for clients. Collected payments, provided refunds, and handled other monetary concerns of clients regarding account’s products and services. Handled cases that required unlocking, cancelling, and deactivating of accounts and hardware as necessary. Maintained a friendly, courteous, and accommodating demeanor to ensure client satisfaction. Adhered to designated work schedules and minimized tardiness and absences as evidenced by clean attendance record. Freelance Content Creator Remote Worker / Upwork.com (January 2017 – Present) https://www.upwork.com/o/profiles/users/_~014adec6600a84af2e/ Performs in-depth research to ensure truthfulness and reliability. Writes numerous articles, web content, and other write-ups in different niches ensuring proper grammar, sentence flow, and structure. Submits deliverables in a timely and punctual manner. Revises submitted articles based on client feedback and preferences. Incorporates search engine optimized keywords to improve clients’ search engine ranking. ICU Nurse / Intravenous Training Specialist Manila Adventist Medical Center Pasay City, Philippines (September 2007 – September 2008) Managed clients according to their specific needs Ensured appropriate administration of professional nursing techniques and care Projected professional work ethics as an IV Nurse and ICU Nurse Demonstrated specialized skills as needed Army Nurse Philippine Army, 42nd Infantry Battalion, 9th Infantry Division Tigaon, Camarines Sur, Philippines (January 2009 – April 2009) Managed clients according to their specific needs Ensured appropriate administration of professional nursing techniques and care to soldiers Projected professional work ethics as an Army Nurse Demonstrated specialized skills as needed Executive Administrative Assistant Order of Asclepius Iloilo City (2009 – 2011); Manila City (2009 – present) Organizes leadership and teambuilding workshops Manages assignments such as medical missions & humanitarian projects Innovates solutions for budget constraints Mediates intercultural meetings such as with native tribes Establishes safety control measures such as background checks for the brotherhood Project Support Manager ANAC-IP Party List Manila City (2013 – present) Leads team members effectively during medical missions Evaluates and assesses needs of locals and natives seeking medical attention Imposes strong healthy lifestyle awareness Provides timely and appropriate emergency medical care when needed Performs minor surgical operations Medical Records Reviewer Accolade Consultants Remote worker / OnlineJobs.ph (May 2015 – October 2015) Reviewed medical records to determine whether they fell within certain legal parameters Wrote reports regarding each client case ensuring complete details Maintained patient confidentiality to the highest professional degree Coordinated with overseas employers on a daily basis to give updates on accomplished work and to receive future assignments Submitted completed documents in an orderly and timely fashion Other skills, credentials, and key competencies: Fast and efficient learner Extensive training with BPO tools and practices Excellent project management skills Concrete analytical and problem solving skills Skilful administrative support to senior authorities Fluent English speaker and writer Computer literate and internet savvy Extensive medical knowledge and intervention skills References: Al Japney Loredo IBEX Global Solutions, Philippines – Team Leader, AT&T - Jessen Garcia, R.N. ANAC-IP Party List - Daniel Ayad, R.N. Adventist University of the Philippines - Gari Kris Macaya, R.N. Emilio Aguinaldo College -