Dan Eric T Barrera

EMPLOYMENT HISTORY S. N. Virtual Order Fulfillment and Customer Support Specialist, 2020-Current -Process customer's order in Shopify. -Reviews order status in Amazon. -Answer customer's inquiry through Intercom and Facebook Messenger. Tribute Insurance Assignments. Virtual Verification Specialist, 2020 DAN ERIC BARRERA -Make outbound calls to insurance companies in the U.S to verify insurance coverage. -Set up claims for funding and accurately identify insurance claim requirements then document those in CRM . Clean Slate Credit LLC Virtual Dispute Processor, 2019 -Reviews client credit reports . -Sends dispute letter to credit bureaus. -Updates client's information from CRM. SYKES ASIA INC Prudential Insurance Account PERSONAL PROFILE I was a Senior Customer Service Representative with over 15 years experience from a Business Process Outsourcing Industry for a life insurance account. My professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. I currently work for a U.S based supplement provider remotely as an order fulfillment specialist. Senior Customer Service Representative Jan 2004 - April 2019 - Handles customer death claim inquiries, addresses concerns for life insurance claim over the phone. - Reviews pending cases on life insurance claim; Does follow up calls to clients and provides information needed to complete the claim process. - Back office work: Sends e-mails and letters to clients to follow up on a pending claim if they are not reached over the phone. TRI-ISYS INTERNET CORPORATION Telemarketer, 2003 SKILLS & ACCOMPLISHMENTS - Excellent Communication Skills - Detail Oriented - Fast Learner - Good Work Ethic - Works Well with Deadlines - Can Work on a Graveyard Shift -"Circle of Excellence" awardee, part of the top 10 customer service representative in 2013, 2015 and 2017 - Top Sales Agent in 2003 REACH ME AT: Telephone: - Email:-Address: 16 Ilocos Sur St, Brgy Ramon Magsaysay, Bago Bantay Quezon City Skype: danerictbarrera - Answers calls from current and prospective clients. - Provides details in all company products and services. - Does upselling EDUCATIONAL HISTORY UNIVERSITY OF THE EAST Bachelor of Science in Business Administration, Major in Management - Graduated in 2002 NOTRE DAME OF GREATER MANILA High School -Graduated in 1995 REFERENCES Jhane Kimberly Domingo Quality Coach, Sykes Asia Inc Phone: - Hershie Pingol Verification Manager, Tribute Insurance Assignments Phone: -