CURRICULUM VITAE
DAN DERICK C. DELA CRUZ
GENERAL VIRTUAL ASSISTANT
EXECUTIVE VIRTUAL ASSISTANT
DATA ENTRY
EMAIL SUPPORT SPECIALIST
BOOKKEEPING
"Providing World-Class Reliable Virtual Assistance"
PROFILE
I am an enthusiastic individual that excels at working in both team and independent settings,
bringing a strong work ethic and outstanding organizational abilities to any situation. I am excited to
start a new challenge with the goal of bringing success to a team and/or customer.
Hardworking, self-motivated, and tenacious Virtual Assistant willing to acquire new ideas and
abilities to grow and improve both personally and professionally. I am able to concentrate on my task
without the need for constant supervision. You will be my only focus. I am very organized, proactive,
and prompt, and I have a team-oriented mentality, so you do not need to be concerned about my
capacity to adapt and fit into your work family and daily life.
I am an experienced Customer Service Virtual Assistant who is proficient in Email Management and
G-Suite, but I am not limited to such skills and activities. I am constantly eager to learn new things
and take on new challenges and acquire new talents. I value criticism because I know it will help me
improve myself, and it is the opportunity that I need to work on in order to thrive at all I do.
I am delighted to apply to your organization for any Virtual Assistance position and am convinced
that I can contribute to its growth and success. I am entirely committed to completing each project
with excellence and dedication.
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https://www.onlinejobs.ph/jobseekers/info/-
"Providing World-Class Reliable Virtual Assistance"
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WORK EXPERIENCES (FULL-TIME)
STAFFACTORY
https://www.staffactory.com
GENERAL VIRTUAL ASSISTANT
February 2022 - May 2023
Staffactory started with Chiraz Kelly - a Minority woman who envisioned a dream to tackle
staffing challenges in different business enterprises. With her previous organizations’
experience, she developed an innate passion for providing timely and customer-facing staffing
solutions. The team comprises International experts who create intuitive solutions for your
brand, taking it a step closer to success. The company works on an applicable Value Creation
statement – “Create simplified processes to timely locate high-quality candidates during the
staffing process”.
Utilized email platforms to deliver outstanding customer service.
Followed up with customers about resolved issues to maintain high standards of
customer service.
Collaborated with staff members to enhance customer service experience and exceed
team goals through effective client satisfaction rates.
Resolved associate, tool, and service delivery issues revealed by statistical reports.
Navigated multiple computer systems and applications to find information.
Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
Enhanced productivity levels by anticipating needs and delivering outstanding
support.
Developed and updated databases to handle customer data.
ALORICA - AETNA MEDICARE
https://www.alorica.com
CUSTOMER EXPERIENCE AGENT
October 2020 - January 2022
Alorica deliver insanely great, digitally-charged CX at scale and represent the best brands in the
world. Alorica’s team of solutionists, technologists and operators support innovative clients eager
to disrupt the status quo.
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns. Providing excellent customer service.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers regarding their health insurance plan, as well as how they can utilize their
plan to save as much money as possible.
Fielded customer questions regarding available merchandise, sales, current prices and
upcoming company changes.
Provide all the options available for the reason of their call.
Addressed customer inquiries, concerns, and complaints by providing solutions and
alternatives and followed up to confirm resolution.
"Providing World-Class Reliable Virtual Assistance"
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ASTEC POWER PHILS. INC.
Artesyn Embedded Technologies
PRODUCTION OPERATOR
January 2020 - February 2020
Artesyn Embedded Technologies is a global leader in designing and manufacturing highly reliable
power conversion and embedded computing solutions for a wide range of industries including
communications, computing, healthcare, military, aerospace and industrial automation.
For more than 40 years, customers have trusted Artesyn to help them accelerate time-to-market
and reduce risk with cost-effective advanced network computing and power conversion
solutions. Headquartered in Tempe, Arizona, Artesyn has over 16,000 employees worldwide
across multiple engineering design centers, manufacturing facilities, and global sales and
support offices.
Prepared machines for daily use by calibrating and performing preventive maintenance.
Performed production operations necessary for rigging.
Inspected final products to assess compliance with quality standards and established
tolerances.
ALFAMETRO MARKETING INC
https://www.alfamart.com.ph/
SELLING ASSISTANT/ACTING SHIFT LEADER
June 2017 - June 2019
Alfamart is the Philippines' first and only Super Minimart dedicated to serving the requirements
of local Filipino neighborhoods and communities. Everything on the family's shopping list is
available, from vital goods to fresh meat, poultry, and veggies, as well as food-to-go items.
Alfamart also provides ATM, bill payment, and prepaid load services. Alfamart's well-known
tagline is "We're Always Here For You," and they may be found practically anyplace.
Handled customer complaints, opened store notes and followed up on existing customer
service tickets.
Achieved sales goals and service targets by cultivating and securing new customer
relationships.
Demonstrated products to show potential customers benefits and advantages and encourage
purchases.
Resolved problems with high-profile customers to maintain relationships and increase
return customer base.
Implemented system to track sales and number and type of inquires.
Operated cash register for cash, check, and credit card transactions with excellent accuracy
levels.
Engaged in product training, demonstrations, consumer awareness, branding, and
acquisition initiatives to raise awareness and revenues.
"Providing World-Class Reliable Virtual Assistance"
--l(+63)
(-l lCavite
CaviteCity
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Philippines
WORK EXPERIENCES (PART-TIME)
EXECUTIVE VIRTUAL ASSISTANT
January 2023 - April 2023
Handled basic tasks such as delivering emails, answering emails and phone calls, and data
entry.
Coordinated schedules and managed calendars for multiple parties to ensure that activities
are properly arranged with no conflicts.
Made travel arrangements and preparing documents and presentation materials for
meetings.
Provided basic bookkeeping services.
Prepared communications, such as memos, emails, invoices, reports and other
correspondence
Basic QuickBooks tasks.
GENERAL VIRTUAL ASSISTANT
May 2022 - November 2022
Basic QuickBooks tasks.
Sales leads. Supply search lists, and use them to create messaging sequences in WeConnect.
The goal is to have 500-1,000 messages Active every week.
SMM Tasks. Create content using ChatGPT, and create graphics for Social Media posting.
Copywriting (CAPTION & HASHTAGS)
Engagement
Ads Report/ Progress Report
Social Media Basic Ads Setup
AIRFREIGHT 2100, INC. (AIR 21)
https://www.air21.com.ph/
DATA ENTRY CLERK
July 2019 - December 2019
Processed customer and account source documents by reviewing data for deficiencies and
errors.
Reviewed validation output and performed specified manual checks on data to evaluate
consistency and completeness.
Extracted information from database to compile reports for audit process.
Identified problems associated with database and worked with software providers to resolve
issues.
Maintained daily production logs of activities and completed work.
Completed daily data back-up to secure records.
"Providing World-Class Reliable Virtual Assistance"
-l (- l Cavite City l 4100 l Philippines
EDUCATION
CAVITE WEST POINT COLLEGE
Computer System Servicing
School Year: 2014 - 2016
Cavite West Point College (CWPC), founded in 2000 by academician and historian Evangelino Z.
Nigoza, is a multi-campus private school of higher learning that aspires to be the go-to
educational body for the youth of Cavite's western region. The college has five satellite campuses
in the towns of Tanza, Naic, Magallanes, Cavite City, and Alfonso.
Create the computer, network, and communication systems
Ensure that systems stay secure, technology support is available, and that updates are made
as needed
Troubleshooting computer problems
TRAININGS ATTENDED
Content Marketing
Email Marketing
Social Media Marketing
Digital Marketing
Digital Advertising
SEO
-
HubSpot Academy
HubSpot Academy
HubSpot Academy
HubSpot Academy
HubSpot Academy
HubSpot Academy
SOFT SKILLS
Strong Communication
Decision Making
Problem Solving
Strong Customer Service
Goal-Oriented
Creative
Critical Thinking
Self-Motivation
Multitasking
Written and Verbal
Communcation
Keen Attention to Detail
Strong Work Ethic
Time Management
Tenacious
Flexible
Ability to work under pressure
Administrative Skills
Proactive
Fast Learner
Ability to work independently, or part
of a team
"Providing World-Class Reliable Virtual Assistance"
-l (- l Cavite City l 4100 l Philippines
TECHNICAL SKILLS
REFERENCES
John Jynell Motilla - CEO
YourVABuddy Online Tutorial
Services
E-Commerce Specialist-(-Add a caption
Allan Steven Soya
Staffactory, LLC.
Acting-Teamlead-REFERENCES
(-
Alexies Nacman
Booth & Partners
Virtual Assistant-(-
Maribeth Paredes
Staffactory, LLC.
Virtual Assistant-(-
"Providing World-Class Reliable Virtual Assistance"
-l (- l Cavite City l 4100 l Philippines
