Daniel Coyle- |-Brooklyn, NY 11230
Executive Summary
Hands-on Operations Leader who is highly effective at driving culture, executing continuous process improvements,
operationalizing local and remote teams, and increasing productivity across business lines. Passionate for building,
mentoring, and scaling functional teams, developing staff and promoting partnerships. Demonstrated and proven
experience managing complex projects and programs.
Professional Experience
Resolute.AI, New York, NY
August 2017 – Present
Head of Operations, Program Management
● Establish all key business functions for new departments and operations, including: Product, Marketing, People
(Human Resources), Full Cycle Recruiting, Sales Ops, and Client Success; first by owning and operating necessary
functions, and then hiring or transitioning people into roles
● Create, assign, and operationalize company-wide (annual) and departmental (quarterly) OKRs; provide direction
and output objectives for a team of 20; structure efforts around 200 key results that contribute toward 8 main
corporate objectives
● Build and launch weekly scorecards for department heads to track progress of 5+ most pressing issues and
what’s being done to accomplish them quickly and effectively; providing a storyline to present to series B
investors
● Map strategy to viability through product management, scoping, and building, resulting in 4 new product
releases in 12 months
● Structure processes and operations with regard to project management, resulting in 7x growth in partnerships in
the first 6 months
● Create, deliver, and contribute to presentations and insights for the Board of Directors
● Rolled out a full cycle talent acquisition and onboarding process that promoted firm growth by 3x in nine
months
● Launch and oversee hundreds of GitHub issues, projects, and wiki pages
● Set up a program and account management strategy that allows for seamless communication from front-line
users to internal stakeholders that has informed a roadmap of 40+ product feature and dataset improvements
● Liaise between the Product, Engineering, Sales, Marketing, and Account Management teams to ensure the
business and technical teams fully understand project deadlines, scope, and product goals; launched 3 major
communications efforts and improved scoping and QA processes, which reduced our product release timeline by
50%
● Introduce and continuously iterate on dozens of scalable processes; impacting People, Product, Engineering,
DevOps, Sales, Account Management, and Finance, including: in-house proactive recruiting, development and
productization process, clean interdepartmental communication, and ongoing/transparent structure for
performance feedback, career pathing, and compensation review
● Research and contract outside tools and firms to enhance resourcing of expertise (people) and UX/UI
(product/tech)
● Create and own strategic endeavors (blue ocean strategy), allowing us to benchmark our efforts and
communicate our vision effectively both internally and externally
● Manage the launch of building SRS and product scorecards to expedite strategy and build sessions
● Oversee the transition from waterfall to agile framework for development team
● Set up employee benefits that did not exist previously, including: 401k, medical, vision, dental, and
commuter--ensuring full compliance with regulations (IRS and DoL) along the way
● Ensure scalable company-wide process improvements, including: resources, best practices, and the capture and
use of data
Oscar Health, New York, NY
February 2014 – August 2017
People and Operations Manager: Inside Sales (B2C), Business Concierge (B2B), and Quality Assurance
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Managed JIRA projects, including escalations requiring investigations, acted as the filter between sales and
engineering team with regard to bugs, and oversaw expansion of content creation in Confluence
Managed 8 Business Concierge team members, up to 130 Sales Agents and 4 Quality Assurance Specialists;
created and maintained goals and expectations, job descriptions, key metrics, growth paths, project overlays,
issue resolution, etc
Worked cross-functionally to draft and finalize member-facing verbal and written communication, such as rate
increase letters, talking points related to news items (ACA and otherwise) that would potentially impact
members; oversaw cadence at which that communication was distributed
Scoped, built, and refined tools and technology to increase efficiency, data retention, and utilization--this
included building and launching a homegrown CRM, retooling our website flow and cost calculators, as well as a
portal for brokers and benefits administrators to complete online (paperless) enrollments and updates
Created and implemented performance improvement plans for underperforming employees, while launching
training and engagement opportunities for high-performing individuals to teach and share
Planned, launched, executed, and scaled B2B product and day-to-day business operations from inception to
scale
Drove implementation of short-term solutions, such as building “tools” in excel before seeking and
implementing paid solutions--ultimately created and executed longer-term solutions to provide high-level
service to members while offering support and additional resources to employees
Parachuting Buddha, New York, NY
June 2009 – February 2014
Founder & President
● Designed and implemented marketing strategies to expand and maintain a roster of ~25 nationally and
internationally touring performers and artists
● Trained and managed a team of 3 booking agents focused on building relationships with clients and venues,
coordinating artists’ touring schedules, and top performance production
● Created and expanded media presence for our roster of clients via established relationships with 50+ press
outlets
Fitness Formula Clubs, Chicago, IL
September 2004 – May 2009
Fitness Director
● Planned, launched, and executed the business plan for revenue generation within the fitness department at
FFC’s largest location
● Hired, trained, onboarded and managed 3 program managers and 100+ employees
● Developed, implemented, and ran ~12 consecutive or seasonal programs that benefited the membership as well
as the staff
Education
Niagara University, NY
BFA; Honor Society, Cum Laude
2004
