DAN CHRISTOPHER BUMATAY
50/53 Ponthep Garden Ville 5 Moo 2, Nongplalai, Banglamung, Chonburi 20150-|-
PROFESSIONAL SUMMARY
Results-driven professional with 9 years of experience in customer service and sales, the majority of which
is in visa and licensing services. Consistent history of surpassing sales targets, building strong client
relationships, and building amazing customer experiences. Proficient in problem-solving, client retention,
and administrative support. I am seeking an opportunity where I can use my skills towards business
success.
EXPERIENCE
July 2022 to Current
Freelance Personal Assistant
Managed schedules, appointments, and travel arrangements.
Organized events, conferences, and meetings.
Met deadlines and finished work in a timely fashion.
Managed administrative systems and confidential matters.
April 2019 – June 2022
Customer Service & Sales Representative
J&E Concierge Co., Ltd. | Pattaya City, Thailand
Processed clients' visa applications and Thai license applications.
Built good client relationships, leading to increased sales and referrals.
Provided consultations, service recommendations, and troubleshooting.
Dealt with clients via phone, email, and chat platforms.
Maintained high customer satisfaction with efficient complaint resolution.
July 2018 – December 2018
HR Coordinator
Tek Def Co., Ltd. | Pattaya City, Thailand
Processed visa and work permit documents for foreign employees.
Screened and interviewed potential new employees.
Explained HR policies and conducted induction.
Handled employment-related issues and ensured compliance.
April 2012 – June 2018
Customer Service & Sales Representative
Chang Pattaya Services Co., Ltd. | Pattaya City, Thailand
Provided visa and license assistance to clients.
Impelled customer retention through personal service and follow-ups.
Resolved complaints and resolved issues promptly.
Consistently met and exceeded sales targets.
SKILLS
Promote company services
Sales and service-oriented
Customer service and care
Understanding of sales retention
Problem Solving
Client experience management
Document control
Administrative efficiency and support
Filing system
Working under pressure
EDUCATION
Bachelor of Science in Information Technology
Don Mariano Marcos Memorial State University, San Fernando City, La Union
LANGUAGES
Filipino: Native
English: Fluent
Thai: Conversational
