DAN ARIEL EVANGELISTA GALOSO
Calle Uno Natividad Street, Brgy. 81, Caloocan, Metro Manila, Philippines 1400--
Objective
Customer service associate seeking an opportunity to use my customer service and management skills to improve
customer satisfaction.
Education
Secondary: Dalandanan National High School, Valenzuela
Elementary: Pasolo Elementary School, Valenzuela
S.Y-
S.Y-
Experience
Hexaware Technologies–Bonifacio Global City, Taguig
May 2021–Sep 2022
Paralegal (Credit Repair Specialist)–Lexington Law Firm
Reviewed the credit reports of consumers, customers, and clients from all three credit bureaus.
Responsibilities:
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Reviewed documents to ensure their completion and precision.
Conducted routine inspections to better understand clients' financial track records.
Performed risk analyses and used the findings to inform the amount of credit extended, if
applicable.
Informed clients about the outcomes of their credit applications.
CISCOR– Bonny Serrano Ave., Cubao, Quezon City
Feb 2020–Mar 2021
Customer Sales Representative–Provision Gas & Electricity Provider
Responsibilities:
• Fixed identified issues to improve sales workflows.
• Built strong relationships with customers through positive attitude and attentive responses.
• Created and achieved product sales-quality objectives and met service specifications.
• Reported progress, weekly, and monthly sales, KPI metrics, and results to the client’s expectation.
Fusion BPO–Ortigas, Pasig City
Jan 2017–Jan 2020
Customer Service Representative–1800 Flowers, U.S. Directory Assistance, and Airbnb
Responsibilities:
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard
practices.
• Documented Transactions, orders, and expenditures to gather sales data and forecast financial needs.
Part-Time Jobs
Amazon Product Researcher–MakGrand–Crucible, Burner & Ceramic, Casting Graphite/Metal/Mold, Steel Burner
May 2021–Nov 2022
Responsibilities:
Analyze the profit performance of products and evaluate profitability trends as well as pricing strategy, using
various tools such as Keepa, Amazon Junglescout, and Helium 10.
Track and analyze trends in product consumption and other related tasks in support of business operations.
Real Estate Virtual Assistant–RE Expert U.S.A., Atlanta, Georgia
Oct 2020–May 2021
Responsibilities:
Do cold calling to prospective customers who might want to sell their properties on the spot; offer a cash offer
if needed. Applied the pain points included in the “five pillars” when it comes to the properties and do followup calls if needed to nurture a client’s property to close the deal.
Tools
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Microsoft Word, Excel, Microsoft Power BI & Data Analysis Expression (DAX)
Google AdWords, Facebook Ads
Wondershare Filmora
VSDC Video Editor
E-mail Content Marketing
Quickbooks by Intuit
Skills
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Portuguese (Written & Spoken)
Social Media Management–Facebook, Instagram, and Linkedin
Character references: Personal references are available upon request.
