Damny Ayalila Castro Amador

I am a bilingual Legal Assistant and Personal Injury Case Manager with several years of experience supporting attorneys and managing motor vehicle accident cases from intake through treatment and case development. I specialize in client communication, case management, and coordination with medical providers and insurance companies.

My daily responsibilities include conducting client intake and welcome calls, confirming facts of loss, explaining the personal injury claims process, and ensuring that clients receive proper medical treatment. I regularly coordinate with clinics, chiropractors, imaging centers, and medical specialists to schedule appointments, follow up on treatment progress, and request medical records and billing documentation.

I also assist with insurance communications, including contacting adjusters, confirming liability positions, requesting policy information, and monitoring property damage claims. A key part of my role is maintaining detailed case documentation, tracking treatment timelines, monitoring pain reports, and ensuring there are no gaps in treatment so cases remain strong for demand and settlement negotiations.

In addition to case management, I support attorneys with administrative and documentation tasks such as organizing case files, preparing summaries of medical records, drafting client communications, and coordinating follow-ups with providers and clients.

Because I work directly with clients, I place strong emphasis on clear communication, empathy, and responsiveness. I understand that clients are often going through stressful situations after accidents, and I focus on keeping them informed and supported throughout the process.

I am fluent in both English and Spanish, which allows me to effectively communicate with a diverse client base and assist Spanish-speaking clients through every stage of their case.

I am highly organized, detail-oriented, and comfortable working in fast-paced environments where managing multiple cases and priorities is essential.