Damilola

DAMILOLA, ADENIYI ELIZABETH EXPERTISE: ADMINISTRATIVE DUTIES | CUSTOMER SERVICE PROFILE A dedicated, ambitious, and motivated individual who is a fast learner with excellent multi-tasking skills, computer literacy, and customer support focus. I am goal-oriented, with excellent oral, written, and listening communication abilities. Skilled in planning and achieving initiatives leading to desired goals of profitability, client acquisition, and retention. My aim is to ensure the functionality of the organization while utilizing my skills and competencies to achieve the set corporate goals and objectives by working as a team with the existing staff of the organization. I seek a career in a challenging environment where my skills and experiences will be put to great use with the aim of achieving sustainable business results. EXPERIENCE CUSTOMER SUPPORT SPECIALIST – HUDDLE GROUP NIGERIA Lagos State. October 2019 – September 2020 Successfully monitored data records. Provided high-level administrative support, handled official mails, and processed daily requisitions. I performed a variety of clerical functions, such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Coordinating quality control to deliverables and hence measuring performance. Screening and prioritizing incoming requests, directing to appropriate departments as needed; personally addressing issues, concerns, and resolving problems. Performing complicated and unique transactions requiring in-depth product and operations knowledge. Efficiently maintaining the appropriate inventory level of equipment and supplies. Current Achievements: ● ● ● ● ● ● Developed and strengthened interpersonal and communication skills. Achieved a great feat towards customer retention and customer loyalty. Provided outstanding customer service and received feedback through calls, emails, and reviews. Documented, wrote, and conveyed reports in an honest, ethical, and objective standard. Developed working systems and procedures that improved the quality and efficiency with which information was produced. Conducted orientations to foster a positive attitude towards organizational objectives. PERSONAL DETAILS House 018, Layi Otegbade Street, Palmgroove, Lagos State. Mobile​ : - -- BIODATA Sex​:​ F​ emale Nationality​: ​Nigerian PROFESSIONAL SKILLS Proficient in MS Office Multi-Tasking Skills Sharp Learning Abilities Excellent with Customer Relationship Management ​ CORE COMPETENCIES ​• COMPUTER PROFICIENCY • TIME MANAGEMENT • MULTI TASKING SKILLS • ABILITY TO WORK INDEPENDENTLY • COMMUNICATION SKILLS CUSTOMER SERVICE ASSOCIATE (NYSC) – HUDDLE GROUP NIGERIA Lagos State. November 2018 – October 2019 Provided a sound level of competence and delivered capabilities to policies, standards and within timescales. I analysed customer complaints and provided appropriate corrective actions. Performed assigned inspections and due diligence efforts, reporting on as found conditions impacting satisfactory operations. Collaborated with management, colleagues and other support staff members to ensure lines of communication remained open, objectives were clearly communicated and deadlines were met. Developed organization strategies by identifying and researching patterns and trends in data set, contributed information, analysis and recommendations. I conducted customer surveys about Ezwashndry and obtained positive feedbacks. Achievements: ● Conducted my daily duties based on excellent safety measures in correlation with the industry standard. ● Drove in-app sales to over 50% of total revenue by third quarter in 2019, also resolved complex customer related complaints by improving the processes involved; thereby saving valuable time and increasing productivity and annual revenue by 50% from 2017 to 2018. ● Managed the day to day operation affairs and further enriched my skills and my efforts were greatly appreciated. ● Excellent job knowledge and I exhibited great learning abilities. ● Created project plans in accordance with management framework standards and procedures and thus identified ongoing issues within plans, in order to eliminate implementation issues. • PROBLEM SOLVING • STRATEGIC PLANNING AND TACTICAL EXECUTION • CUSTOMER SERVICE FOCUS • CONFLICT MANAGEMENT CERTIFICATIONS • GOOGLE FUNDAMENTALS OF DIGITAL MARKETING • THE STRATEGY OF CONTENT MARKETING – COURSERA (IN-VIEW) ​EDUCATION BACHELOR OF ARTS IN HISTORY AND INTERNATIONAL STUDIES Adekunle Ajasin University, Ondo State. 2018 SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION Command Day Secondary School, Ikeja, Lagos State. 2012 REFERENCES AVAILABLE ON REQUEST