Damilola Oloyede

DAMILOLA STEPHEN OLOYEDE 3, Tunji Adebayo Street, Off Iju Road, Fagba, Lagos State :- -LinkedIn: www.linkedin.com/in/damilola-oloyede-100a48251 PROFESSIONAL SUMMARY Goal-Oriented professional with a diverse background in administrative support and customer service. Experienced in digital marketing and customer relations, with a strong ability to understand and empathize with customers to provide the right solutions. Knowledgeable in UI/UX design, ensuring that digital products are not only functional but also user-friendly. Passionate about problem-solving, adding value and making a meaningful impact in any role. SKILLS          Customer Service Customer Relations Management (Hubspot) Product Design (Figma) Email Marketing (Mailchimp) Digital marketing Remote Setting Proficiency in Ms Word Proficiency in Ms PowerPoint Proficiency in Google Documents PROFESSIONAL EXPERIENCE PUBLIC RELATIONS ASSISTANT (NYSC) May 2024 – March 2025 MINISTRY OF CULTURE AND TOURISM, ABAKALIKI, EBONYI STATE.  Managing Social Media Engagement: Updating the ministry’s social media pages, responding to comments/messages, and promoting tourism events online  Assisting in Organizing Cultural Events: Supporting the planning and coordination of festivals, exhibitions, and tourism campaigns.  Handling Public Inquires: Responding to questions from tourists, stakeholders, and the public about cultural and tourism activities.  Public Feedback: Gathering and analyzing feedback from tourists and stakeholders to improve the ministry’s services. OFFICE ASSISTANT June 2020 – January 2021 OLUROTIMI ODU AND ASSOCIATES, LAGOS STATE.    Process Improvement: Implemented new filing systems and administrative procedures that increased efficiency by 20%. Office Management: Oversee daily administrative operations, including scheduling, correspondence, and office supply management. Assisting in Client Relation: Welcoming clients, directing them to the appropriate offices, and offering basic assistance.  Supporting Office Operations: Assisting with general administrative tasks like data entry, answering calls, and keeping of office activities.  Support and Communication: Act as a liaison between departments, providing support and facilitating effective communication. SECRETARY May 2017 – October 2018 BOOKWARMER ACADEMY, ABEOKUTA, OGUN STATE.     Maintaining Records & Files: Keeping documents, reports and confidential files properly organized and updated. Welcoming and Assisting Records and Files: Acting as the first point of contact for clients, guests, or stakeholders. Ensuring Confidentially: Managing sensitive information with professionalism and discretion. Reporting and Analysis: Preparing reports, summarizing data, and analyzing information to support decision making. EDUCATION CERTIFICATIONS Bachelor of Arts (BA) in History and Diplomatic Studies. Olabisi Onabanjo University, Ago Iwoye, Ogun State, Nigeria.  June 2023 Relevant Coursework: STUDENT-COMMUNITY RELATION IN AGO-IWOYE: ECONOMIC IMPLICATIONS West African Examination Council. (WAEC) Golden Heritage Comprehensive College, Ijoko-Ota, Ogun State, Nigeria. August 2024 PROFESSIONAL CERTIFICATIONS Foundations of User Experience (UX) Design Google through COURSERA Aug 2023 Start the UX Design Process: Empathize, Define, and Ideate Google through COURSERA Aug 2023 Technical Support Fundamentals Google through COURSERA Dec 2024 Foundations of Digital Marketing and E-commerce Google through COURSERA Dec 2024 Attract and Engage Customers with Digital Marketing Google through COURSERA Jan 2025 From Likes to Lead: Interact with Customers Online Google through COURSERA Mar 2025 References Available Upon Request