Damilola Olapade

Hello! I'm Damilola, I bridge the gap between administrative organization and active revenue growth.

With over 3 years of experience, I specialize in managing executive-level administrative tasks while maintaining high-volume customer support and precision appointment setting.

I don't just "manage" tasks; I optimize systems to ensure no lead is dropped and every customer interaction increases brand loyalty.

How I add value to your team:

• Appointment Setting & Onboarding: I am highly comfortable on the phone and in the inbox, managing 50+ daily touchpoints to onboard users and secure meetings. I focus on maximizing "show-up" rates through strategic follow-ups.
• Customer Support Excellence: I maintain a 95% CSAT score across Zendesk, Freshdesk, and Zoho. I am an expert at resolving complex inquiries while hitting strict SLAs.
• Administrative Backbone: From "Inbox Zero" management to building custom financial tracking systems in Google Sheets, I ensure the backend of your business runs without friction.

Technical Stack:

• CRMs: Zoho, Freshdesk, Zendesk, HubSpot.
• Productivity: Google Workspace, Slack, Trello, Microsoft 365.
• Specialties: Calendar Management, Conflict Resolution, Professional Correspondence, and Data Integrity.

Voice memo:https://voca.ro/1izLNKrpUu3y