Damilola Olapade

> Hello! I'm Damilola, a dedicated Virtual Assistant with a strong background in Customer Care and administrative excellence, honed over 2+ years in remote tech/fintech roles.

> My core mission is to streamline operations and ensure exceptional client/customer experiences.

• Exceptional Customer Support: Proven ability to manage high-volume, multi-channel support (Email, Live Chat, Phone/WhatsApp) while consistently maintaining a 95% Customer Satisfaction (CSAT) score. I proactively resolve 25+ user requests daily with a professional and timely approach.
• Administrative & Workflow Optimization: Expert in managing complex client schedules, coordinating communication among stakeholders, and implementing efficiency improvements. In a previous role, I helped reduce critical task processing time by 35% by optimizing workflows.
• Technical Proficiency: Highly experienced with major CRM and Help Desk platforms, including Freshdesk, Zendesk, Zoho, and HubSpot. I maintain accurate records, generate detailed reports, and quickly master new systems.
• Reliable Remote Worker: I am fully set up for remote success with a reliable internet connection and the professional discipline to deliver consistent, high-quality results from any location.