Damilola Olaoluwa

Damilola O. Email:-PERSONAL PROFILE A highly adaptable and results-oriented professional with a foundation in Computer Science and expertise in Virtual Assistance, Digital Marketing, and Social Media Management. I am an efficient collaborator who thrives in both independent and team settings, building strong relationships with stakeholders, clients, and internal departments. With a strong eye for detail, I identify patterns, trends, and insights that help inform decision-making and drive business outcomes. My hands-on experience with content strategy, ad campaign management, CRM platforms, and administrative coordination allows me to manage complex work flows effectively. I am constantly seeking growth through learning and training, remaining committed to improving processes, boosting engagement, and contributing value across organizations. Professional Summary • • • • • • • • • • Proven experience in digital marketing, Facebook Ads optimization, and campaign management Skilled in social media strategy, content scheduling, and performance tracking and providing support with functional and non-functional testing through the software development process. Excellent virtual assistance skills including inbox management, task delegation, scheduling, and communication. Effective communicator with strong written and verbal skills across various digital channels. Proficient in Canva, Meta Business Suite, Google Workspace, Microsoft Office Suite, Trello, Slack. Experienced in stakeholder engagement, report preparation, and remote collaboration . Strong research ability and problem-solving mindset to support executive-level initiatives. Well-versed in CRM platforms like Salesforce and Hubspot. Worked with an Agile, Scrum methodology to ensure delivery of high-quality work. Consistent record of driving improvements in team coordination, marketing outcomes, and data-driven decisions. Core Technical Skills • • • • • • Microsoft Office Suite, Google Workspace, Canva, Meta Ads Manager. CRM: Salesforce, Hubspot Collaboration tools: Slack, Trello, MS Teams Email marketing: Mailchimp, Gmail automation Social media scheduling: Meta Business Suite, Buffer Social media scheduling: Meta Business Suite, Buffer 1) Virtual Assistant & Digital Marketing Assistant - Rackenspot Ltd • (Apr 2023 - Current) Optimized and managed Facebook Ads, increasing conversion rates by 35% and CTR by 40%. • • • • • • Oversaw content calendar and social campaigns across Facebook and Instagram. Led cross-functional team of 10 content creators, marketers, and analysts. Streamlined content production work-flow and reduced delivery time by 25%. Supported daily admin tasks including scheduling, inbox triage, and virtual filing. Conducted A/B testing and used performance data to refine ad strategy. Coordinated influencers outreach for promotional campaigns. 2) Radio Presenter and Newscaster - Noble FM Radio • • • • • • • Hosted and produced daily radio segments, boosting average listenership by over 25% within six months. Developed interactive content that engaged a loyal following across radio and social platforms. Integrated promotional advertisements that generated 15% of the station’s advertising revenue during my tenure. Introduced a live call-in segment that increased direct audience participation by 40%. Coordinated with marketing team to align sponsorship messaging and content integrity. Trained 2 junior presenters and contributed to team development initiatives. Handled daily scripts, program structure, and ensured seamless delivery during live sessions. 3) Virtual Assistant – Superlife NG • • • • • • • • • • • (May 2020 – July 2022) Supported over 100 customer interactions per week, achieving a 95% customer satisfaction rate . Created weekly reports to monitor support trends and streamline recurring issue resolution, reducing ticket volume by 20%. Maintained database of over 1,000 customers with 100% accuracy and data hygiene . Collaborated with the sales team to support lead follow-ups, contributing to a 15% sales increase in 3 months. Scheduled and coordinated internal meetings, improving operational efficiency for managers . Created Canva templates for sales promos, contributing to a 10% rise in online engagement. Introduced feedback forms that improved team responsiveness and turnaround time . 4) Customer Service Officer - Meritchoice Limited • • (Aug 2022 – Mar 2023) (May 2019 – April 2020) Resolved 85% of customer complaints on first contact, ensuring excellent service delivery Processed an average of 50+ customer queries per day with detailed documentation and followup Identified service gaps through call trend analysis, helping reduce repeat complaints by 20% Improved customer communication through email templates and standard scripts, increasing response consistency. Monitored feedback to enhance service workflows and customer satisfaction levels Contributed to 10% monthly growth in customer retention through advisory support.. EDUCATION BSc. Computer Science – Federal University of Technology, Akure (Jan 2015 – sept 2019) CERTIFICATIONS AND TRAINING Certification on Data Analysis, Coursera 2024 Certification on digital marketing, Udemy 2023 INTERESTS • • • • Exploring new digital marketing trends and campaign strategies. Designing creatives with Canva and branding tools. Researching tech tools and automation tips for efficiency Reading personal development and productivity blogs.