Damilola Mustapha

DAMILOLA MUSTAPHA Surulere, Lagos Nigeria | --| http://www.linkedin.com/in/damilolamustapha SUMMARY ● Energetic self-starter with experience in Customer Relations ● Excels in providing exceptional service to clients; especially skilled in handling administrative tasks. ● A highly motivated, detail-oriented and empathetic Virtual Assistant. EDUCATION College of Health Sciences and Technology – Ijero-Ekiti, Nigeria Health Information Management September 2009 – October 2012 CERTIFICATION ALX Africa Virtual Assistant July 2024 - September 2024 WORK EXPERIENCE Virtual Assistant Volunteering (Remote) Utilizing my skills to make a difference! August 2024 - Present I provided remote administrative assistance to organizations/businesses, helping to drive their mission forward. ● Managed Email and communication ● Data entry and management ● Research and data analysis ● Appointment scheduling and Calendar management Guest Service Assistant February 2024 - Present The White Orchid Hotel - Lagos, Nigeria ● Handled complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction. ● Booked and confirmed reservations for guests, ensuring accuracy and attention to detail. ● Handled email and phone communication with Guests. Guest Relation Officer October 2021 - January 2024 Clear Essence California Spa and Wellness Resort – Lagos, Nigeria ● In December 2022, I successfully upsold the product and services, resulting in the highest sales in the company's history. ● Promoted services by providing information about amenities, areas and venues . Food & Beverages Supervisor Assistant November. 2017 - October 2021 Clear Essence California Spa and Wellness Resort – Lagos, Nigeria ● Maintained high levels of customer satisfaction ● Skillfully managed events, parties, maintenance issues, and incident reports, handled confidential information, and resolved conflicts. Received outstanding feedback ratings. Food & Beverages Assistant Supervisor April 2016 - August 2017 Villa Toscana Hotels – Lagos, Nigeria ● Maintained high levels of customer satisfaction Providing feedback and coaching ● Implemented quality improvement initiatives ● Offered exceptional service and accepted payments from over 100 clients per day, and received a 4.9 out of 5 average customer satisfaction rating. SKILLS Email& CalendarManagent Problem-solving LANGUAGES Yoruba- Native English - Fluent ● Keen attention to detail Pidgin - Fluent