Damilola Laleye

Laleye Damilola 1, Doyin omololu street, Lagos, Nigeria |--| LinkedIn | https://www.linkedin.com/in/damilola-laleye-008501b1/ SUMMARY ● Dedicated Human Resource and Administrative Officer with 2 years’ experience of managing recruitment, employee relations, payroll, and administrative tasks. Adept at implementing HR policies, ensuring compliance, and enhancing organizational productivity. Skilled in fostering a positive work environment and supporting strategic business goal EDUCATION University of Lagos – Lagos, Nigeria January 2018 – December 2020 Master’s in Public Administration Olabisi Onabanjo University – Ogun, Nigeria January 2004 – May 2008 B.Sc. Political Science CERTIFICATION Chartered Institute of Personnel Management January 2011 – December 2013 (ACIPM) Professional Diploma in Human Resource Management WORK EXPERIENCE Human Resource /Administrative Executive January 2023 – December 2024 GTI MFB – Lagos, Nigeria ● Managed the full-cycle recruitment process—from job postings to candidate screening, interviews, and onboarding—resulting in improved talent acquisition efficiency. ● Developed and rolled out HR policies aligned with company goals, enhancing compliance and ● ● ● ● ● ● operational efficiency. Coordinated comprehensive employee performance reviews and collaborated with managers to provide actionable feedback, contributing to a more motivated and productive workforce. Addressed and resolved employee grievances, significantly improving workplace harmony and reducing conflict incidents. Supervised daily office operations including supply management, vendor contracts, and facility maintenance, ensuring seamless business continuity. Maintained and updated sensitive office records, ensuring high standards of data accuracy and confidentiality. Organized and coordinated meetings—preparing agendas, taking minutes, and following up on action items—to ensure clear communication and accountability. Assisted in the design and delivery of training programs that enhanced workforce skills and overall productivity. Customer Service Officer July 2015 - January 2023 GTI MFB – Lagos, Nigeria  Delivered exceptional front-line service by addressing inquiries and resolving issues, contributing to  a consistently positive customer experience. Assisted customers with account-related queries and transactions, ensuring clear guidance on bank products and services.    Effectively handled customer complaints, ensuring prompt resolutions and high levels of satisfaction. Gathered and analyzed customer feedback to identify improvement opportunities, directly supporting service enhancements and product development. Assisted with various administrative tasks to maintain smooth office operations and support the broader team. Marketing Executive January 2014 - July 2015 GTI MFB – Lagos, Nigeria ● Expanded the branch customer base by opening new active accounts and reactivating inactive accounts ● Created quality risk asset. ● Ensured prompt repayment of due loans and maintained the portfolio at risk within the internal threshold. Verification Officer September 2013 - December 2013 Assiduo Integrated Service Limited – Lagos, Nigeria ● Compiled information and maintained variety of records and logs related to field visit and assigned activity. Teacher National Youth Service Corps– Kwara, Nigeria May 2010 – April 2012  Educated and mentored students in core academic subjects. VOLUNTEER ACTIVITIES Supervisor, GTI MFB January 2020 Enabling the organization to establish an additional branch by effectively managing the project SOFT SKILLS Verbal and Written ● Organization Communication Planning TECHNICAL SKILLS ● Excel, PowerPoint and ● Data Analytics Word INTERESTS ● Books &Music ● Reading LANGUAGES ● Yoruba - Native ● English - Expert and ● Self-management ● ● Listening to music ●