Damilola Janet Adeosun

JANET ADEOSUN -- Customer Care Representative SUMMARY Dedicated and result-oriented Customer Care Representative with over 4 years of experience excelling in delivering exceptional customer service. Adept at handling a wide range of inquiries, providing precise and helpful information, and ensuring unwavering customer satisfaction. Skilled in navigating complex customer concerns with a focus on efficient problem-solving. Proven track record of swiftly resolving diverse customer issues, cultivating positive relationships, and consistently surpassing performance targets. Eager to bring a demonstrated commitment to strong communication, a keen understanding of customer needs, and a knack for proactive issue resolution to a dynamic customer-centric team. EDUCATION PROFESSIONAL EXPERIENCE Nassarawa State University Customer Service Representative Masters Degree in Business Administration (in view) KAS ARTS SERVICES | 2020 - 2023 Federal University of Abuja Bachelor's Degree in Business Administration 2012 – 2017 SKILLS Excellent Customer Service Skills ·Excellent Microsoft office skill Exceptional communication and interpersonal skills Active listening to understand customer needs. Strong organizational and timemanagement skills Detail-oriented and able to handle multiple tasks simultaneously Phone skills Negotiation skills CERTIFICATIONS Chartered Institute of Customer Relationship Management Digital Literacy Responding to customer inquiries via phone, email, & chat. Resolving customer complaints and issues promptly and effectively. Assisting customers with placing orders and processing transactions. Tracking and updating order status. Educating customers about product features, benefits, and usage. Following up with customers to ensure satisfaction after issue resolution. Serving as a liaison between customers and other departments within the organization. Customer Support Easy Shopping Emporium | 2018 - 2020 Manage large amounts of incoming calls. Assist with placement of orders, refunds, or exchanges. Work with customer service manager to ensure proper customer service is being delivered. Handle changes in policies or renewals. Customer Service Representative Jane’s Pastries | 2015 - 2018 Generated sales leads Participating in quality assurance programs to maintain service excellence. Communicating policy changes to customers when necessary. Updating and maintaining accurate customer information in databases.