Damilola Bamidele

Damilola Bamidele bamideledamilola194@gma il.com Phone = - CERTIFICATIONS Google – Fundamentals of Digital marketing Coursera – Product Management Essentials Alison - Technical SEO Coursera - Procurement Basics Coursera – Basic Elements of Design: Design Principles and Software Overview Alison – Using Digital Marketing to Convert Customers Coursera – Digital Product Management: Modern Fundamentals Alison – Digital Marketing and CRM for increased sales Coursera – Graphic Elements of Design: Color theory and Image Formats LANGUAGES English Spoken: Fluent • Written: English, Yoruba INTRODUCTION Strategic, results-driven professional with demonstrated success in elevating operational standards to improve overall team and business performance. Proven Digital strategist and content creator with a passion for Inbound and Outbound Marketing. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. SKILLS A Customer Service Relationship management expert, Troubleshooting, Sales support, Project Management, Strong communication and interpersonal skills. Google Ads & Analytics (PPC & SEO), CRM. Microsoft Office, Word, Excel, Outlook HTML, Graphic Design, Content Creation, Social media management, Data management, Effective at Planning, Documentation, Staff training and induction, strong Presentation skills. WORK EXPERIENCE Na-So Snacks Limited Digital Marketing/Sales Manager and Customer Service Representative July 2023 – Present • • • Designed and oversaw all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns. Developed and monitored campaign budgets. Planned and managed our social media platforms. • • • • • • • • • • • • • • • Prepared accurate reports on our marketing campaign’s overall performance. Coordinated with advertising and media experts to improve marketing results. Identified the latest trends and technologies affecting our industry. Evaluated important metrics that affect our website traffic, service quotas, and target audience. Worked with your team to brainstorm new and innovative growth strategies. Oversaw and managing all contests, giveaways, and other digital projects. Compiled and documented weekly reports of sales team. Received and processed orders from sales team. Followed up on outstanding payments and receivables from customers Listened to customers’ concerns, issues and questions. Resolved customers’ concerns and answer customers’ questions to your best ability • Maintained a positive attitude and calmly respond to customers’ complaints Interacted with potential leads and forwarded the to the National Sales Manager Attracted customers by promoting the product and company positively, answering questions and addressing concerns as they arise Referred issues and questions to the National Sales manager if necessary Prepared product and customer reports by gathering data collected during customer interactions Spytrac Telematics Services E-Commerce and Digital Marketing Manager August 2022 – June 2023 • Devised strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store. • Created frameworks that transform our social media sites into highly profitable platforms. • Directed the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies. • Reviewed the security of checkout pages and payment procedures. • Created promotional offers and checking to see that these are uploaded precisely. • Reviewed copy and legal disclaimers to verify their accuracy. • Analyzed traffic to inform website maintenance and the effectiveness of marketing strategies. • Examined sales-related metrics to inform restocks. • • Reported on the utility of existing and novel strategies. Cultivated and managed relationships with vendors which generated sales and revenue for the company. Business Manager The New Covenant first money Agent • Apr 2020 – July 2022 • • • • • • • • • • Responsible for handling money transfer/withdrawal orders in cryptocurrency and fiat currency Overseeing operations to prevent store losses using awareness and attention to detail Record keeping and customer data management. Examined projects to evaluate success and perform cost-benefit analyses. Reviewed plans to successfully meet milestones and goals. Identified improvements needed to meet reporting needs. Verified financial transactions to reconcile fund accounts and prepare financial reports. Coordinated business operations from the inside to keep activities efficient and cost-effective. Attended to schedules, travel arrangements, and logistics planning to manage activities and events. Reviewed plans to successfully meet milestones and goals. HR Executive/Customer Service Rep Radeb Morrow Press • Apr 2017 – May 2018 • • • • • • • • • • Responsible for sales support and maintaining relationships with customers Responsible for overseeing new recruitment and interview process Responsible for customer's email communication Developed certain product pricing and positioning strategies specifically designed for a selected demographic Worked with the production team to manage orders and timely delivery for key customer accounts. Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Provided solutions, recommendations and replacements with empathy and positive feedback. Offered products and services to meet customers' needs and goals. Returned customer calls and responded to inquiries and complaints. Admin officer NYSC - Imo State Ministry of Agriculture • Apr 2016 – Mar 2017 • • • • • • • • • • • • Maintained personnel records, placed job ads, and assisted in onboarding new hires Maintained inventory and order processing system to increase the efficiency of the farm support logistics network Managed relationships with fledging farmers to support data collection. Analyzed workflow, recordkeeping, and data processing to find potential improvements. Processed correspondence, documents, and reports to support clerical staff. Organized computer files, sensitive documents, and home office supplies. Handled general office tasks, independently completing a variety of basic and routine clerical and secretarial work. Tracked, received and reconciled material orders. Completed paperwork and sent to designated department or staff member for processing. Photocopied, faxed and scanned office correspondence. Prepared miscellaneous letters, memorandums and emails. Greeted visitors upon arrival and directed guests to appropriate departments. EDUCATION Msc. Environmental Sciences University of Ibadan • Jan 2018 – Dec 2020 I studied Environmental pollution monitoring at postgraduate level and worked on a research project which studied the level of water pollution present in Awba dam, University of Ibadan which supplied water to major parts of the school, including hostels, faculity buildings and other areas. Bsc. Botany Obafemi Awolowo University • Jan 2011 – Dec 2015 REFERENCES Available on Request.