Damilola Abidogun

DAMILOLA E. ABIDOGUN Virtual Assistant | Customer Service Specialist | Community Manager Email:-| Phone: - LinkedIn: https://www.linkedin.com/in/damilola-abidogun-734a32108 Portfolio: Available upon request PROFILE SUMMARY Highly organized and reliable Virtual Assistant with proven experience in administrative support, customer service, and online community management. Skilled in managing daily operations, scheduling, email handling, and digital communication. Adept at using various remote tools to support clients and teams across different time zones. Committed to delivering top-quality service and ensuring smooth virtual collaboration. CORE SKILLS AND COMPETENCE - Virtual Administrative Support: Calendar management, document organization, and scheduling. - Remote Communication: Proficient in handling emails, chats, and video conferencing. - Customer Service: Strong background in live chat, phone, and email-based support. - CRM & Ticketing Systems: Experienced with tools like Salesforce, Zendesk, and HubSpot. - Task & Project Management: Familiar with Trello, Notion, Asana, and Google Workspace. - Community Engagement: Managing interactions on Discord, Telegram, and social platforms. - Data Entry & Organization: Attention to detail in handling records and databases. - Time Management: Ability to multitask and meet deadlines in remote settings. PROFESSIONAL EXPERIENCE CRYPTOWAVE SOLUTIONS VIRTUAL ASSISTANT & COMMUNITY LIAISON | 2024 - Provided real-time customer support via live chat, email, and social media. - Scheduled meetings, maintained documentation, and coordinated team communications. - Managed online communities, answered FAQs, and moderated user discussions. - Collected user feedback and relayed key insights to technical and marketing teams. CHIVITA/HOLLANDIA (FMCG COMPANY) CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT | 2023 - 2025 - Assisted customers with inquiries and managed CRM updates. - Scheduled appointments, followed up on customer queries, and coordinated logistics. - Maintained accurate digital records and supported internal administrative tasks. METRO SHELTER REALTY LIMITED VIRTUAL ASSISTANT & RELATIONSHIP COORDINATOR | 2022 - 2023 - Provided virtual support for client communications and calendar management. - Drafted emails, followed up on leads, and maintained CRM entries. - Coordinated virtual meetings and ensured smooth information flow between departments. BUREAU OF PUBLIC ENTERPRISE (BPE) ADMINISTRATIVE ASSISTANT (INTERN) | 2019 - 2020 - Offered general administrative support and managed internal communications. - Organized digital files, typed documents, and provided data entry assistance. - Responded to customer and internal queries promptly. EDUCATION BACHELOR OF TECHNOLOGY (B.TECH) IN AGRICULTURAL EXTENSION AND RURAL DEVELOPMENT Ladoke Akintola University of Technology | 2022 TECHNICAL SKILLS - CRM & Support Tools: Salesforce, Zendesk, Freshdesk, HubSpot. - Remote Platforms: Slack, Zoom, Microsoft Teams, Google Meet. - Productivity Tools: Google Workspace, Trello, Notion, Asana. - Community Tools: Discord, Telegram, Twitter. CERTIFICATIONS - Customer Service Excellence (LinkedIn Learning) - Sales Strategies for High Growth (Coursera) - Digital Marketing Strategy (Coursera) - A/B Testing for Beginners (Udemy) - Data Analyst Professional Certificate (Google/Coursera) - Financial Market Analyst Certification (FMI) - Remote Work Professional Certification (LinkedIn Learning) VOLUNTEER EXPERIENCE - Public Enlightenment Program (NYSC-CDS): Led educational outreach and awareness programs, showcasing strong communication and coordination skills. HOBBIES AND INTERESTS - Supporting virtual teams and optimizing digital workflows. - Exploring tools for remote productivity and collaboration. - Engaging in professional development and community networking. REFERENCES: Available upon request.