DALINE
LOPEZ
CONTACT
WORK EXPERIENCE
--
SUBJECT MATTERS EXPERT
2022 - Current
QUALFON PHILIPPINES
Manages legal complaints, examines customer accounts, and
drafts response letters.
Brgy. Buhisan Cebu City
Philippines 6000
EDUCATION
Bachelor of Science in
Office Administration
Eastern Visayas State
University Tacloban City,
Leyte
2011 - 2013
EXECUTIVE RESOLUTION OFFLINE ANALYST
2022 - 2022
QUALFON PHILIPPINES
Handles customer emails, initiates outbound calls, and resolves
escalated issues.
CUSTOMER SERVICE REPRESENTATIVE
2013 - 2022
QUALFON PHILIPPINES
Handles incoming calls and supports customers with account
inquiries and device troubleshooting
SKILLS
Account
Management
Complaint
Resolution
Call
Management
Data
Collection
Committed to ensuring customer satisfaction by
providing exceptional service and unmatched support.
Proficient in utilizing customer service best practices
and adept at exploring different solutions to address
customer needs effectively.
