Dalindyebo Mgujulwa

Curriculum Vitae: Dalindyebo Mgujulwa 3 Fourie Crescent Kibler Park 2091 Home-, Mobile- ID Number:- Gender: Male Languages: English, Zulu, Xhosa, Sotho, Tswana, Afrikaans, Shangaan, Swa Criminal O ence: None Health: Excellent Educa onal Details Quali ca on: Matric School: Centurion College Subjects: Maths, Science, Geography, Biology, English, Afrikaans, Art Dura on: 1990 – 2001 Quali ca on: Informa on Technology Programming Diploma Ins tu on: College Campus (Parktown) Subjects: Programming(HTML,Visual Basic, Java(script)), Business Management, Business communica on, Business Development, Web Programming, A plus (So ware and Hardware), Database Management(Access) ti ft ti ff ti ti ti ti ti fi fi ti ti ti Dura on: January 2002 – December 2003 Employment History Company: Merchants SA (Carphone Warehouse Project) Title: Technical Call Centre Advisor Du es and Responsibili es • All telephones answered to set standards. • Ensure all KPI’s and Metrics Achieved. • Ensure accurate Diagnos cs and tes ng is carried out to maintain high resolu on rate and increase customer sa sfac on. • Maintain accurate details of changes to informa on, ensuring adherence to process and compliance Dura on: 2007/08/20 – 2008/11/01 Reference: Thulani Tshabalala Title: Opera ons Manager Contact:- Company: Merchants SA (Carphone Warehouse Project) Title: Real Time Administrator (Workforce Management) Iden fying Call drivers and feeding back to the Hub. • Skill set Alloca on on the Floor. • Real me Monitoring across all queues. ti • ti Call Flow analysis done daily and sent to Opera ons team ti • ti Hourly call repor ng to the Hub (United Kingdom) ti • ti Schedule op misa on to manage on the day situa ons i.e. late coming, absenteeism. ti • ti Maintain daily DAT targets and delivering against. ti • ti ti ti ti ti ti ti ti ti ti ti Du es and Responsibili es Dura on: 2008/12/01 – 2009/09/30 Reference: Nkosinathi Majika Title: Workforce Manager Contact:- Company: South African Breweries Title: Customer Rela ons Representa ve Du es and Responsibili es • Order Capturing on SAP CRM/R3 • Building rela onships with sales force, customers • Ensuring all Sales targets are met • Upselling against customers weekly/monthly targets. • Selling in new products to customers Dura on 2009/10/01 – 2012/02/28 Reference: Mweene Habanyana Title: Team Leader ti ti ti ti ti ti ti Contact:- Company: South African Breweries Title: SD Load Plan Expeditor Du es and Responsibili es • Today load planning • Op mising orders in the system to allow for today load planning. • Master Data maintained daily to allow easy op misa on of load plan. • Delay communica on to customers if loads are running. • Maintain line of sight and giving feedback to depot and customers regarding any possible late deliveries or changes to delivery schedule Dura on 2012/02/28 – 2016/02/28 Reference: Mamaki Morudu Title: SD Load Planner Contact:- Company: Motswana Consul ng (PTY) LTD Title: Director and owner Du es and Responsibili es • Co-ordina ng opera onal tasks • Sourcing funding for projects. • Recruitment of talent for various projects. • Mul -Level stakeholder engagement to ensure project uidity. • Iden fying future opportuni es and aligning business to exploit these. • fl ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti Dura on: 2016/02/28 to Date