Dalia Sheref

Dalia Sheref-| - | https://www.linkedin.com/in/dalia-sheref/ Summary I’m Dalia Sheref — a versatile professional passionate about driving growth through people and relationships. With experience in Human Resources, Recruiting, and Account Management, I excel at building high-performing teams, nurturing client partnerships, and creating inclusive, impactful workplace cultures. My curiosity and cross-functional mindset allow me to connect insights across disciplines, delivering strategic value where it matters most. Skills CRM software proficiency | Problem-solving abilities | Active listening | Negotiation skills | Closing skills | Networking abilities | Persuasive communication abilities | Contracts | Cross-selling and upselling abilities | Telemarketing | Microsoft Office Suite | Project management | Agile | Notion | Jira | Trello | HubSpot | Brevo | Mailchimp Experience 09/2024 – 06/2025 HR Recruiter, MICETribe – Hybrid • Managed full-cycle recruitment, including job posting, candidate sourcing, screening, interviewing, and offer negotiations. • Developed and implemented comprehensive onboarding programs, ensuring smooth integration of new hires into the organization. • Ensured HR compliance by maintaining employee records, auditing procedures, and adhering to local and federal employment regulations. • Facilitated employee relations by addressing grievances, managing disputes, and fostering a positive work environment. • Utilized HRIS and ATS systems to track performance, manage payroll, and streamline recruitment processes. • Assist in developing employee training programs, improving productivity, and aligning with organizational goals. Account & Hiring Manger, Asmara Agency – Remote 01/2024 – 08/2024 • Led daily operations, optimizing task assignments and workflow management to increase team productivity by 35 • Conducted interviews and managed the hiring process, ensuring the recruitment of high-quality candidates aligned with company culture. • Drafted and managed employee contracts, ensuring compliance with legal standards and organizational policies. • Scheduled and coordinated meetings and events, ensuring seamless execution that met business objectives. • Developed and implemented content strategies that elevated brand visibility, resulting in a 25% growth in audience reach. • Improved operational efficiency by standardizing processes and utilizing Trello and Notion for project management. Community Manager, Vidoo – Contract 06/2023 – 01/2024 • Created comprehensive content strategies, calendars, and plans, driving consistent brand messaging across platforms. • Implemented strategic content initiatives that boosted platform engagement by 40%. • Managed community interactions, fostering a positive and engaged user base. • Coordinated with development teams to integrate user feedback into product updates, enhancing user experience. • Handled escalations and resolved issues efficiently, enhancing creator satisfaction and platform loyalty. • Drafted and managed contracts for content creators, ensuring compliance with platform policies. Customer Success Manger, MacQueen – Remote 01/2022 – 06/2023 • Managed client relationships by providing support, resolving inquiries, and ensuring customer satisfaction throughout the hotel booking process. • Developed and implemented strategies to improve customer engagement and retention, increasing overall client satisfaction and loyalty. • Acted as the main point of contact for clients, addressing issues, troubleshooting problems, and coordinating with internal teams to ensure timely resolutions. • Analyzed customer feedback and usage data to identify opportunities for product enhancements and improve the overall user experience. • Trained and supported customers in using the MacQueen application, providing ongoing assistance to maximize its value and benefits. • Collaborated with cross-functional teams to ensure customer needs were met and exceeded, contributing to long-term business success.Increased upsell opportunities by 25% by identifying client needs and offering tailored solutions during regular check-ins Education Egyptian E-Learning University (EELU), BS in Business Administration • Department: Management • GPA: 3.6 (Excellent) Sept 2021 – Present