Dalene Van Wyk

Dalene Angelique Van Wyk Waitress, Assistant Manager, Data capturing, Stock Taking, Cashier, Marketing management, Sales, Shop Assistant Kempton Park, Gauteng 1619- With 4 months experience in the retail sector, I have provided high-quality personal service to all customers. I soon learned the difficulties of the roles and made sure I gained full knowledge of each company’s stock to ensure all customer queries were handled. Happy to work as part of a team, but also use my initiative when necessary. I work well under pressure. Friendly and dependable cashier with 6 years of customer service experience. Proven record of managing cash register and other necessary accounting procedures. Strong cash handling skills and demonstrated ability to work effectively in a retail environment. Dedicated waitress with 4 year of excellent service in the food service industry. Committed to providing helpful, fast, and accurate service to customers. Demonstrate active listening and communication skills to ensure customers are satisfied and happy. Experience in various settings, including family restaurants, pub and grills. Comfortable serving customers of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff. I have worked as an Assistant Restaurant Manager for 3 years at Maxis restaurant where I gained sufficient knowledge in the following areas: catering operations, stock control, staff training, customer relations, and financial reporting. I have extensive experience in supervisory management, financial control and budgeting. I am also very educated and well informed of all food preparation, security measures, hygiene and preventative maintenance. I am experienced in managing a restaurant. Given the opportunity, I will apply the knowledge and proficiencies I have learned in running a restaurant to meet the company’s goals and objectives. A bright, talented and hard working data entry clerk with an ability to methodically and accurately input, manage large volumes of data. Having effective organisational skills and proficiency with administrative and practical tasks. Able to implement new effective data inputting ideas and techniques as well as understanding that data is only valuable if it is accurate, up to date and useable. An excellent communicator, who can relate well with colleagues at all levels and is able to work well as part of a team and as a individual. Work Experience Shop Assistant Bag a bargain - Kempton Park, Gauteng November 2020 to March 2021 • • • • • • • Cash up at the end of every shift Do daily price check and do corrections when required Assist and resolve customer queries Stand in for the retail manager when mandated to do so Prepare for full stock take every 3 months Deal with process expired stock, rotation of stock and ordering of stock Keep work areas clean and free from hazards and risks • Greeting and serving customers as they enter the store. • Advising and assisting customers. • Assisting with store deliveries. Waitress Chatago Spur steak Ranch - Kempton Park, Gauteng March 2018 to March 2020 • • • • • • • Handled a high volume of customers regularly Greeted customers Took and memorized orders Served food Checked on customers frequently Cleared tables Processed transactions picker and packer Mecs contract filling - Edenvale, Gauteng January 2018 to January 2018 • Assisted in the reorganization of products in the warehouse • Reviewed and analyzed records of incoming and outgoing deliveries for count and condition • Receive shipment and check for damaged and/or missing items from order • Document order and shipment number using Microsoft Excel in database • Worked in the retail sector assisting with the distribution of retail goods • Label and mark inventories, container tags, products • Count products and materials. Examine and inspect containers, materials, and products in order to ensure that packing descriptions are met. • Record product, packaging, and order information on specified forms and records. Placing them on moving equipment such as conveyors or in specified areas such as storage units. • Load materials and products into package processing equipment. Assemble, line, crates, and containers. • Transport packages to shipment or storage. Marketing Manager CCL Global - Pretoria, Gauteng January 2017 to December 2017 Manage and improve lead generation campaigns, measuring results. Developing the marketing strategy for the company in line with company objectives. coordinating marketing campaigns with sales activities. Generate leads. Contact leads and market the product. Marketing Manager DEFINITIVE EDGE AUTO - Edenvale, Gauteng February 2015 to December 2016 • • • • • Dealing with used car dealerships. Provide customers with the great quality used vehicles and motorcycles they need. Email application forms to customers as requested Online marketing of vehicles and motorcycles Send completed application forms to financial manager creche teacher SMILEY KIDS - Kempton Park, Gauteng March 2013 to December 2014 • • • • • • Taught baby students Taught 0- 12 months ages Recorded educational, social, and development milestones Created progress reports for parents Used open communication with parents and children Served as short-term substitute Assistant Manager maxis restaurant - Bethal, Mpumalanga August 2010 to January 2013 • • • • • • • • • • • • • Served as Assistant Manager for 3 years floor leader Oversaw day to day restaurant operations Opened and closed restaurant Counted cash drawers and coordinated change orders for employees Answered questions from customer over the phone, email, and in person Ensured individual financial reports aligned with restaurant operations Managed restaurant inventory Coordinated schedules and assigned staff members' shifts Trained new staff members on company processes and procedures Counseled, mentored and disciplined staff Counted Stock, Received Stock Invoice stock Reason for leaving: Relocated to Kempton Park Data Capturer Burgers forzando mine - Bethal, Mpumalanga December 2009 to July 2010 Closing of job Cards Updating Operator hours daily, weekly, monthly and yearly sending completed job cards, closing of job cards to Manager Preform daily Invoicing functions Preform General Administrative duties Perform Daily Invoicing Functions Other administration task when required Operate and maintain office machinery, including copiers, fax machines and printers. Reason for leaving: Company closed down cashier Hoofstraat Liquor store - Bothaville, Free State July 2008 to December 2008 • • • • Opened and closed store Welcomed customers Answered questions Assisted customers in finding or ordering merchandise • • • • • Promptly addressed customer complaints Handled returns and exchanges Processed cash, check, or credit transactions with accuracy Counted cash drawers Stocked merchandise Education Certificate in Business Management IQ Academy - East London, Eastern Cape January 2013 to December 2015 High School (matric) in English First Additional Language, Afrikaans, Math Literacy, Tourism, Hospitality, Computer Application Technology High School John Vorster - Nigel, Gauteng January 2009 to December 2009 Skills • Leadership • Computer skills • Customer Service • Management (3 years) • Time management • Active listening • Basic Math • Attention to Detail • The ability to work independently and as part of a team • The ability to work under pressure and to tight deadlines Certifications and Licenses CCL Global June 2017 to Present First sale in Company Business Management December 2015 to Present Module Module Module Module Module Module 1: 2: 3: 4: 5: 6: Academic Literacy Business Management Principles of Leadership Human Resource Management Marketing Management Finance for Managers Module 7: Project Management Additional Information I'm a diligent hard working, highly motivated person. That is easy to get along with. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I'm willing to learn at all times and I am goal directed. I show initiative, use my creativity to find solutions to any problems and enjoy seeing a problem or challenge through a positive conclusion. I enjoy being around people and communicate well with others. I strive to do any given task on time, as well as thoroughly and would be able to work well in a team. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.