Dale Kakazu

DALE KELSEY S. KAKAZU About Me A dedicated and results-driven professional, excelling as a Top Team Supervisor, seeking to enhance my skills and expertise in a role that aligns with my qualifications and experience. --1631 J Luna St., Tondo, Manila Expertise Management Skills Communications Leadership Critical Thinking Conflict Resolution Multi-tasking Certifications / Awards Pearson Test of English (PTE) Total Score: 84% - C1 Advanced Ranked as Top Supervisor across the entire Line of Business Recognized as Top Agent in Provider Services Experience Team Supervisor Everise Philippines 2023 - February 2024 Manage and supervise a high performance team Conduct regular performance evaluations of team members, one-on-one coaching and training Handling escalated client concerns and complaints Customer Experience Champion Everise Philippines 2022 - 2023 Screen and route patient calls to other departments efficiently. Provide members and healthcare practitioners with information about members' benefits. Advising members of outstanding co-payments Customer Service Representative FIS Global Solutions 2021 - 2022 Handle credit card issues and concerns for members Assist with financial compliance and procedural audits Develop corrective financial action plans Seafarer Magsaysay MOL Marine Inc. 2015 - 2021 Sailed as a seafarer for the company’s dry cargo goods. Education Maritime Academy of Asia and the Pacific Bachelor of Science in Marine Transportation 2012 - 2016