DALE ANDRÉ DIÑA
SEO SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
PROFILE
Spearheaded several projects and migration to new Customer Relationship
Management system (Salesforce).
Devised and implemented rules and processes to improve company's credit
management system.
CONTACT
--1490 7th Street Paco, Manila
EDUCATION
2010 - 2013
FAR EASTERN UNIVERSITY
Bachelor of Science in
Psychology
Revised and written company knowledge base system.
WORK EXPERIENCE
Dre’s Medical and Laboratory Supplies
Proprietor
2019 - PRESENT
All around role from client acquisition to product delivery and demonstration.
ACQUIRE ASIA PACIFIC (IPRIMUS)
Project Specialist
2017 - 2018
Identify flaws or areas for improvements with the company's processes, system
and practices
Make proposals and spearhead projects to achieve satisfactory results and
meet deadlines
Conduct trainings, system rollout, and meetings to equip company staffs with
the proper knowledge and tools regarding changes or improvements within
the company
2010
COLEGIO MONTEREI DE PILA
Highschool Diploma
SKILLS
Call center experience
Report generation
Product and Service knowledge
System implementation
Quality assurance
Microsoft Office
Process optimization
Project management
Live Chat and Email Correspondence Representative-
Handle customer service, service provisioning inquiries, and customer
complaint management through live chat and email channels
Customer Service Representative
2015 - 2016
General customer service inquiries over the phone
CONVERGYS (SIRIUSXM)
Customer Service Representative
2014 - 2015
All around customer service, technical support, collections, and customer
retention specialist
2013
TELEPERFORMANCE (AT&T MOBILITY)
Customer Service Representative
Handle basic customer service and technical support inquiries for AT&T
Postpaid Wireless Mobility
Data collection
Proofreading
Customer Service
Data entry
Complaint management
Fraud management
Knowledge Base Creation and
Revision
REFERENCE
LORAINE TUGADI
JENNIFER VALDEZ GONZALES
Phone: -
Phone:
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