Daivelyn Soliman

Daivelyn Soliman Virtual Assistant | Administrative Support ■ - | ■-| ■ Tibag, Tarlac City, PH Profile Detail-oriented and reliable Virtual Assistant with strong experience in administrative support, training facilitation, and customer service. Skilled in managing calendars, handling correspondence, order tracking, and report preparation. Proficient in Microsoft Office Suite with excellent communication and multitasking abilities. Skills • Administrative Support • Basic Accounting • Order & Invoice Management • Training Facilitation • Time Management • Effective Communication • Multi-tasking • Canva (Editing & Training Material Creation) • AI Tools (Task Optimization & Multitasking) Work Experience • Administrative Assistant Connext Global Solutions | Jul 2024 – Present - Handled client and vendor correspondence, providing updates and resolving inquiries. - Tracked and managed orders, shipments, and delivery issues. - Reviewed invoices, resolved discrepancies, and coordinated with accounting. - Maintained reports on claims, orders, and backorders. - Placed and verified orders using multiple vendor platforms. • CSR / Lead Training Facilitator Sutherland Global Services | Jul 2019 – Jun 2024 - Supported one of the biggest retail accounts in the US, assisting customers with orders, returns, and account management. - Provided service for one of the top online selling companies, resolving escalations and ensuring customer satisfaction. - Conducted new hire training and onboarding programs for retail account support. - Facilitated product knowledge sessions and process training tailored to retail and e-commerce services. - Prepared reports, training materials, and progress updates. - Managed administrative tasks for training programs. - Created and edited training materials using Canva to enhance trainee engagement. - Utilized AI tools to streamline repetitive tasks, improving efficiency and multitasking. Education Bachelor of Science in Accountancy – Financial Management Tarlac State University | 2017 – 2019