Daisy Virtudazo

Daisy E. Virtudazo Skype ID: VA.Daisy A focused and dedicated virtual assistant who goes the extra mile to make sure client expectations are met at the highest of standards. A critical and analytical thinker with a passion in helping clients achieve success through a thorough understanding of their business and industry. Enthusiastic to work with. Core Skills Podcasts and Webinars creation and publishing Product Launches Customer Support (email and chat) Wordpress Blog Maintenance Email Management Social Media Management Appointment Setting Email Marketing and Support Blogging and Research Leadpages Data Entry and Processing Email Marketing Spreadsheet Creation and Management Calendar Management Travel Planning and Management Additional: ● ● ● ● Goal oriented and able to handle multiple tasks Attention to detail and ability to achieve set targets within deadlines Quick thinker and eager to learn new tools/ skills as required Familiar with basic operating systems like Microsoft Word, Excel, PowerPoint and the Internet System/ Software/ Tools Used Leadpages Clickfunnels Convertkit Teachable Wordpress Google Apps Squarespace DropBox Canva Webinar Jam HelloSign Webinar Ninja Evernote Mailchimp Trello Screencast Hootsuite Lastpass Freshbooks SurveyMonkey Camtasia Simplero Evernote Squarespace Wave Stripe Moonclerk Samcart Ontraport Vimeo Professional Experience and Previous Clients (Online) E-Course Launch VA to Yoga Instructor and Studio owner My Soul’s Purpose United Kingdom March 2017- Present (On need basis) - RESPONSIBILITIES: Edit videos and upload on membership site Create workbook for course modules Upload course content in Teachable Upload videos on private facebook group Create and publish email content in Convertkit Create sales page in Leadpages Upload content (videos, audio files, and blog post) on website Virtual Assistant to Podcasting CEO Eternal Leadership Colorado USA June 2016- Present RESPONSIBILITIES: - Tag podcast audio file and monitor for any foul language to be edited Upload and publish podcast audio file in Lybsin Create shownotes blog post in wordpress Promote latest podcast episode on social media: Facebook, Twitter and Pinterest Create social media images for daily quotes on facebook Tweet daily quotes and re-tweet top tweets Research on a need basis Executive Assistant to Company CEO Your Property Success Australia Melbourne, VIC Australia May 26, 2015- Present - RESPONSIBILITIES: Monitor and schedule calendar activities to ensure nothing is missed Do research and reports as needed - Create presentations to be used in fortnightly webinars Create detailed shownotes for intro and outro section from podcast audio file Upload podcast audio file on libsyn Create shownotes page in wordpress and publish to all sites Monitor and manage social media pages Create weekly and monthly product sales report Respond to emails from customers Assist with membership site concerns Upload videos and documents on membership site portal Organize files in drive and amazon s3 Real Estate Virtual Assistant Arrowhead Retreats Lake Arrowhead, California USA February 28, 2015- April 18, 2016 RESPONSIBILITIES: Monitored and responded to inquiries and emails to properties on sites such as AirBnb, VRBO, Flipkey and Webchalet Sent out reviews and positive review solicitation via surveymonkey - - Added new reviews to website from Airbnb Created social media pages for each property Edited photos and uploaded photos on website Completed property listing profile which includes photos, property description, rates and availability for regular dates and holidays before uploading to websites Created and sent out email newsletters via mailchimp Virtual Assistant HandyTax Incorporated Ontario, Canada March 2012– January 2015 - - RESPONSIBILITIES: Compiled all lead data from webform and transferred them into corresponding spreadsheets created via Google spreadsheets Made copies of customer data and forms on jungledisk and dropbox Made outbound calls to leads for follow up and convert them into clients Answered incoming calls and assisted clients with their concerns and inquiries Walked clients through the forms needed to be signed Created emails to be sent out to clients Responded to email inquiries and live chat inquiries Updated and managed HandyTax facebook page Proofread, edited and Uploaded website content before uploading them to the website Did internet marketing via Bing ads paid advertising My Corporate Experiences Communications Assistant Stellar Philippines Quezon City, Philippines August 2011 - January 2012 RESPONSIBILITIES: Answered incoming chat messages from deaf or mute customers and assisted them with their request to call a hearing party - Relay message of deaf/ mute customer to the hearing party - Relay response of hearing party to deaf/mute client and vice versa - Acted as a conduit between the 2 parties - Telephone Banker JP Morgan Chase Fort Bonifacio Taguig City, Philippines April 2011- July 2011 RESPONSIBILITIES: - Assisted customers with their queries and problems by phone - Entered and updated new customer details in the customer relationship management software according to administrative guidelines - Transferred urgent calls to the required departments quickly and accurately - Process payments, fee adjustments and disputes. - Upsell products that suit customer profile and would benefit customer. - Assisted with basic technical issues customer’s are experiencing in their online banking accounts Customer Care Professional Hinduja Global Solutions (HGSL) Quezon City, Philippines October 2009 – December 2010 RESPONSIBILITIES: - Assisted customers with inquiries, request and product complaints - Entered and updated customer information on company database - Activated credit cards, verify transactions denied at point of sale - Process payments, fee adjustments and disputes - Upsell products that suit customer profile and would benefit customer. Sales and Service Professional Convergys Philippines Ortigas Pasig City, Philippines June 2008 – September 2009 - Assisted customers with inquiries, request and product complaints. - Entered and updated customer information on company database - Process payments, fee adjustments and disputes - Adjust billing cycle as per customer request - Upsell products that suit customer profile and would benefit customer.