Daisy Sylvia

CURRICULUM VITAE DAISY SYLVIA AKINYI - Nakuru, Kenya | P: - |-As a BBIT (Bachelor of Business Information Technology) graduate, I bring a unique blend of technical expertise and business acumen to the table. With a passion for leveraging technology to drive organizational success, I strive to make a meaningful impact in the ever-evolving digital landscape. My education has equipped me with a solid foundation in areas such as software development, information systems, system analysis and business management. This multidisciplinary background enables me to bridge the gap between technology and business needs, effectively translating complex technical concepts into practical solutions which contributes to the success of an innovative organization. I believe that I can actively contribute to shaping the future of technology in the country while benefiting from the resources, networking opportunities, and support offered by the society. CORE COMPETENCIES  Web development i.e. front end technologies such as HTML, CSS and JavaScript  Programming and software development languages such as Python, Java, C++  Knowledge of networking concepts, protocols (TCP/IP, HTTP) routing and switching  Cybersecurity – identifying and mitigating security risks, firewalls and security best practices  Digital transformation and the ability to drive organizational change towards digitization  Problem solving and critical thinking  Initiative driven and collaborative decision-making skills PROFESSIONAL EXPERIENCE National Housing Corporation – Nairobi, Kenya ICT Support October 2019-Present Digitization of the registry records for easier access, efficient searchability, ensure authorized users retrieve and manage the information electronically enhance data security. Maintenance of ICT inventories including media library, software assets, hardware assets, communication lines etc. ICT service desk response and support skills which involves receiving client issues ranging from hardware or software malfunctions, network connectivity problems, or user errors, resolving them, and communicating the resolution back to the clients Hardware and software configuration and installation while also ensuring information systems are updated Coordinating various ICT related trainings and ensuring adherence to established ICT standards Kenya Ports Authority – ICD, Nairobi IT Intern August 2018-December 2018 Installation and support of all ICT hardware and software Installation and configuration of SAP ERP (Enterprise Resource Planning) software that integrates various functions of the organization, such as finance, human resources, procurement, and sales for different clients Maintenance and support of Terminal Operating Systems (TOS) platform such as Kwatos and CiYOS used in the management and optimization of container terminals and port operations Printer driver’s installation and troubleshooting on different printers Daisy-CV Page 1 CURRICULUM VITAE - Network support for end user (Access layer) which involves providing assistance and troubleshooting for network-related issues that end users may encounter. Africa Finance Business – Nakuru, Kenya Volunteer February 2014- August 2014 - Took part in marketing campaigns to promote new product launches such as a shopping credit card in collaboration with major retail companies in the country, resulting in a 30% increase in sales within four months. - Collaborated with a team of volunteers to put community members at the center of decisions about their own lives and that of their communities, ensuring effective coordination and timely completion. - Provided encouragement to children by engaging them as active participants in positive community development initiatives in order to nurture them to become change-makers and leaders for the future - Maintained accurate records and documentation of volunteer activities by assisting in administrative tasks, such as data entry, filing, scheduling - Assisted in organizing and executing sustainable practices: recycling, rainwater catchment, use of renewable energies and organic farming. TRAINING FACILITATED CISCO NETWORKING ACADEMY Certificate in Cybersecurity GOOGLE DIGITAL SKILLS FOR AFRICA PROGRAM Certificate in Fundamentals of Digital Marketing INSTITUTE OF ADVANCED TECHNOLOGY Certificate in Cisco Certified Network Associate (CCNA) - EDUCATION TECHNICAL UNIVERSITY OF KENYA Bachelor of Business Information Technology - STEPUP TRAINING COLLEGE Certificate in Computer Applications 2014 REFEREES Xynthia Oduor, Underwriter - Britam, Kenya - --Bryan Rono, Senior ICT Officer, Kenya Ports Authority, Kenya - –- Daisy-CV Page 2