Daisy Rose Hortizuela

I am a Customer Support Representative with over three years of experience supporting a U.S.-based dental healthcare insurance company, handling both inbound and outbound calls where accuracy, empathy, and clear communication are essential. In this role, I handled sensitive insurance inquiries, verified information, documented cases, and guided clients through complex processes calmly and professionally. I have extensive experience using Salesforce CRM in a fast-paced, call-driven environment and am highly proficient in managing daily customer interactions with accuracy and professionalism.

I am tech-savvy, detail-oriented, and quick to learn new tools and workflows. I take ownership of my responsibilities, stay well-organized, and manage my time effectively, allowing me to consistently deliver reliable and efficient support in remote work settings.