Daisy Q Calleja

Daisy Calleja OBJECTIVE: Creative, innovative, and skilled with years of experience in providing excellent customer experience and administrative task. WORK EXPERIENCE: Business Analyst (Homebased) Business Solutions in the Cloud December 9 - to present Customer Service Support Principle Focus October 2013 - Feb 2018 • Business requirement gathering and documenting via workshops/ calls • Scope definition and recommendations, including solutions to complex business problems. • Software demonstrations • Web application Testing • Implementation management • Post Go-Live follow-up • Responded to customers inquiries through e-mail and processed orders on time. • Issued credits to customers for returned packages and faulty products. • Assisted the Purchasing Manager in adding all items in the Supplier purchase order. Order Processing Assistant (Homebased) Customer Service Representative Trafilea- Uruguay March 2018 - November2019 Teletech Cainta January 2013 - June 2013 • Ensure accuracy of COGS by doing manual check on a weekly based. • Validation of customers order tracking status. • 3PL Payment Reconciliation • Answered inbound calls about customers complaints, inquiries and requests about their Vehicle service contract. • Issued refunds to customer paid the repair on their vehicle but still covered the warranty. • Cooperated the concern/ complaint received from the customer to the car dealership in order to resolve the issue. • Processed orders for influencers and PR samples. • Sharing Analysis of NPS shipping detractors • Created POs for local shipments. • Updated inventory in the system from both Local and international incoming shipments. Customer Service Representative Aditya Birla Minacs (Concentrix) February 2012 - January 2013 ACADEMIC BACKGROUND: • Answered inbound calls about customers complaint, inquiries and payment transactions. • Provided basic troubleshooting to resolve service and handset issues. • Helped customers any account management like changing plans and switching handsets. BS Nursing June 2006 -March 2011 Customer Service Representative Results Manila Incorporated August 2011 - Oct 2011 • Answered inbound calls about customers complaint, inquiries and requests on their phone service. • Helped customers any account management like changing plans and switching handsets. • Provided basic troubleshooting to resolve service and handset issues. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of principles and processes for providing customer and personal services. This includes customer need assessment, meeting quality standards for services, & evaluation of customer satisfaction. Knowledgeable of Microsoft Office applications such as Word, Excel, and PowerPoint. Knowledgeable of using Shipstation, Brightpearl and Shopify. Ability to communicate in English clearly and ability to follow oral and written directions. Ability to establish and maintain effective working relations with others. Always willing to acquire and develop new skills and knowledge. Unciano Colleges San Jose National High School Class of 2004