Daisy najarro
VIRTUAL ASSISTANT
PERSONAL PROFILE
I am an organized and resourceful problem solver with more than six years of experience as a customer service and
technical support representative for incoming calls and chat. I’m highly trainable, adaptable, and very dedicated to my
work.
How to contact me
Work Experience
Mobile:
-
Email:-Linkedin Profile:
www.linkedin.com/in/daisnajarro
Address:
Cebu City, Philippines 6000
ACCOUNT SPECIALIST
JP Morgan Chase & Co. | October 2018 - Present
- Efficiently provides outstanding customer service experience and resolution
through expert analysis and investigation of card member’s account and online
concerns.
TIER II INTERNET TSR
247.ai Philippines | June 2015 - September 2018
- Tirelessly took inbound calls for Time Warner Cable, also became a billing and
sales chat specialist for AT&T Uverse.
- Effectively helped customers identify and resolve internet service problems by
phone and patiently assisted customers navigating and fixing their online account
issues
SIK (SELF-INSTALL KIT) SPECIALIST
Convergys | January 2014 - May 2015
- Patiently helped customers setup their internet/phone/tv install kits and
troubleshoot issues encountered during the process.
Education and Training
EASTERN VISAYAS STATE UNIVERSITY
Bachelor of Science in Information Technology,
March 2013
VIRTUALAHAN, INC.
Digital Skills Training, September to
October 2020
- Five weeks of intensive training on
Google Sheet & Zapier Integration, Graphic
Design (Canva), Video Editing (Camtasia),
Amazon and eBay products listing, Social
Media Marketing, Lead Generation,
Content writing & Copywriting and Web
Development (WordPress)
TOOLS
Essential Skills
-
-
Canva
Camtasia
Google Suite
Microsoft Office
Photoshop
Mailchimp
Slack
Trello
Functional Skills
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Social Media Management
Graphic Design
Video Editing
Web Development
E-commerce
Email Marketing
Digital Marketing
Upholds Integrity
Reliable and Dependable
Communicates Effectively
Life-long Learner
Ethical Decision Maker
Supportive Collaborator
Technology Advocate
Quick learner
Great problem solver
Strong organizational, project, and
problem-solving skills with
impeccable multi-tasking abilities
- Dedicated and committed
- Ability to quickly pick up a variety
of software applications with ease.
