Daina Lee Noble

Daina-lee Noble Jamaican ▪-▪- Address retreat district Little London P.O JMDWD13 Jamaica Profile With a proven track record in customer service and proficiency in CRM software, I aim to utilize my expertise to drive growth and success within a thriving organisation. Work Experience *Advanced Call Centre ▪ montego bay ▪ Jamaica customer service representative 10/2018 – 03/2019 ● Delivered exceptional customer service by promptly responding to inquiries and efficiently resolving issues. ● Supported customers through phone and email communication channels. ● Assisted in troubleshooting and resolving technical issues to ensure customer satisfaction. Collective Solution ▪ Montego bay ▪ Jamaica Customer service representative 08/2019 – 01/2020 ● Addressed customer inquiries and complaints promptly and professionally ● Ensured high levels of customer satisfaction by utilizing effective problem-solving skills. Continuum Global Solutions ▪ Montego bay Customer service representative 02/2021 – 04/2022 ● Managed inbound customer calls and effectively addressed service issues. ● Provided customers with detailed information on products and services. ● Recorded customer interactions accurately in the company database. Conduent ▪ Montego bay ▪ Jamaica Customer service representative 04/2022 – 07/2023 - Managed customer inquiries and provided solutions in a timely and efficient manner. - Utilized CRM software to log customer interactions and feedback. - Consistently met or exceeded performance targets and customer satisfaction metrics. Skills Strong communication Professional Problem-solving abilities Professional Education Godfrey Stewart High* ▪ savanna-la-mar ▪ Jamaica 09/2012 – 06/2017 Qualifications* - Caribbean Examination Council English Language: III - Food and Nutrition: III - Human and Social Biology: II - Social Studies: III Skills Languages (example) English Native Computer Skills (example) microsoft office Professional