Daina Kambua Willy

DAINA KAMBUA LinkedIn: https://www.linkedin.com/in/dianahkambua/ Email:-Phone: - PROFILE SUMMARY Proactive and detail-oriented Executive Assistant and Appointment Setter with proven experience supporting senior leaders and sales teams in remote and fast-paced environments. Skilled in calendar and inbox management, appointment scheduling, outreach, operations coordination, meeting preparation, and professional communication. Expert in managing competing priorities, streamlining administrative and booking processes, and safeguarding confidential information. Tech-savvy, adaptable, and passionate about enabling executives and sales teams to focus on strategic decision-making. KEY SKILLS AND TOOLS Remote Administrative Support • • • • • Virtual assistance in remote environments Inbox & Calendar Management (Gmail, Outlook, Google Calendar) Meeting preparation and scheduling Travel & itinerary coordination (domestic & international) Confidential record keeping and document preparation Project Management & Technology • • • • Project Management Tools: Trello, Asana, ClickUp, Slack Microsoft Office Suite & Google Workspace AI Productivity Tools (ChatGPT, Notion AI) Digital filing systems and database maintenance Communication & Client Relations • • • Excellent written and verbal English communication Client communications and stakeholder liaison Reporting, research, and documentation WORK EXPERIENCE Virtual Executive Assistant – Freelance (Remote) Jan 2025 – Nov 2025 Responsibilities (Duties) • • • • • Managed executive calendars, meetings, and appointments with accuracy and discretion. Organized local and international travel arrangements, including itineraries, bookings, and logistics. Maintained and updated filing systems, databases, and confidential records. Prepared reports, presentations, and meeting materials for senior management. Acted as the primary liaison between executives, staff, and external stakeholders. Key Achievements • • • • • Streamlined executive scheduling by introducing color-coded calendar management, reducing appointment clashes by 40%. Coordinated successful international business trips for senior leadership, ensuring 100% on-time arrivals and seamless logistics. Implemented a digital filing system that cut document retrieval time by 30%, improving team productivity. Standardized reporting templates for monthly management updates, saving executives 10+ hours of prep time each month. Negotiated with vendors and service providers, achieving cost savings of $15,000 annually while maintaining quality service. Appointment Setter | Remote | 2024 – 2025 • • • • • • Scheduled and confirmed appointments for clients using CRM and calendar systems. Conducted outreach via phone, email, and social platforms, maintaining a 85%+ response rate. Qualitatively screened leads before booking them into client pipelines. Maintained accurate CRM records and ensured timely follow-ups. Collaborated with sales teams to optimize booking workflows. Improved appointment show-up rate by 30% through structured reminders and personalized communication. Academic Research & Writing Consultant Remote | 2018 – 2024 • • • • • Delivered 200+ high-quality projects for international clients across academic and business fields. Successfully managed 5–7 simultaneous deadlines during peak workload seasons. Maintained a 98% client satisfaction rate through clear communication and quality delivery. Built lasting client relationships, with repeat assignments from over 15 long-term clients. Developed strong self-management skills, including time tracking, document formatting, and task prioritization. EDUCATION Diploma in Business Administration | Nairobi Institute of Business Studies | 2018 – 2020 CERTIFICATION AND TRAINING Virtual Assistant Certification (ALX) -2025 AI Career Essentials (AICE) Program (ALX) -2025 PROFESSIONAL ATTRIBUTES • • • Reliable and Trustworthy Excellent written and spoken English Self-motivated, highly organized, and tech-savvy • • • • • Strong multitasking and problem-solving skills Adaptable, proactive, and committed to excellence Excellent Communicator Fast learner with a “can-do” attitude Committed to confidentiality, precision, and ongoing growth References Available upon request