Dafne Aguilar

Dafne Aguilar Experienced Customer Service Representative EXPERIENCE Wipro Technologies, Guadalajara - National Leasing Coordinator Banderilleros 6716 Zapopan,JAL 45053 -- SKILLS ​Conflict and problem solving. ​Active listening. August 2021 - Present ​Patience and adaptability. Coordinator for rental applications, contacting applicants to obtain necessary documentation and document review to determine if it is legitimate. ​Task management and Tata Consultancy Services, Guadalajara— Customer Service Care Representative March 2021 - August 2021 Customer service and assisting customers in placing online orders. Oportun, Guadalajara—Collections Agent APRIL 2017 - FEBRUARY 2018 organized. AWARDS Writing Award for best story written in the state. Award presented by RAE (Real Academia Española) members. Outbound calls to delinquent customers to negotiate a paying date in a 48-hour time frame to avoid further interest. School Writing Award for best play written in Harmon Hall, Guadalajara— English Teacher elementary.. AUGUST 2016 - MARCH 2017 Teach english to a small group of students. Beliveo, Guadalajara— Customer Account Executive JUNE 2015 - JULY 2016 Published Story in a book anthology called “Ellos también cuentan” (They tell stories too) 2004 Provide customer service to clients about bills, making payments, answering questions, services, equipment, de-escalating calls. EDUCATION Preparatoria No. 10 U de G, Guadalajara— High School Diploma AUGUST 2010 - JULY 2013 Aragon Middle School, Cypress, TX— Middle School AUGUST 2005 - JUNE 2007 LANGUAGES Spanish English