Daennier Cruz

-- Daennier Anne A. Cruz Virtual Executive Assistant | Administrative Support | Customer Care Specialist About Me Experienced Virtual Assistant specializing in calendar management, recruitment, and CRM support. Proficient in Notion, GoHighLevel, and BambooHR, recognized for efficiency, clear communication, and strong organizational skills. Contact Work Experience Rejoin Media Executive Assistant Managed Bacood, Sta. Mesa, Manila executive Jan 2025 - Aug.2025 calendars, communications, and confidential records for smooth operations. Built Notion dashboards and workflows to streamline projects and team collaboration. Skills CRM Tools(Notion, GHL, Zendesk) Oversaw GoHighLevel (GHL) CRM pipelines, automations, and client communications. Blaze HR Admin | Recruitment Specialist Data Analysis & Reporting Google Workspace and MS Office Client Communication & Relationship Management Problem-Solving & Conflict Nov 2023 - Jan 2025 Led full-cycle recruitment in Workable, from sourcing to onboarding. Managed scheduling and timekeeping in Humanity with policy compliance. Maintained records, payroll, and reporting in BambooHR for accurate HR operations. Citi Data Analyst | Customer Service Officer Oct 2013 - Nov 2023 Resolution Analyzed customer data, support metrics, and feedback to Multitasking & Time Management generate actionable insights that improved service quality and client retention. Detail-Oriented & Process tools, resolving inquiries and escalating technical issues as Improvement Created and maintained reports and dashboards to track Cross-Functional Collaboration Dashboard Creation & Metrics Tracking Delivered timely customer support via email, chat, and CRM needed. performance, identify trends, and support data-driven decisionmaking. Convergys Customer Service Representative May 2011 - Sep 2013 Handled customer inquiries via phone, email, and chat with professionalism and empathy. Resolved issues, processed requests, and escalated cases to ensure timely solutions. Maintained accurate records in CRM systems while supporting customer satisfaction and retention.