Dae Whan Kim
Teaneck, NJ 07666--
SOFTWARE QUALITY ASSURANCE
Gaming | Business Solutions | Telecommunication| Healthcare
Dynamic Software Quality Assurance Engineer with 20 years of extensive experience in software testing and quality assurance. Proficient in functional and regression testing with proven expertise in Agile/Scrum environments. Successfully initiated and enhanced testing processes that improved overall software performance and compliance. Passionate about leveraging advanced QA strategies to ensure top-notch software quality and reliability, ready to make a significant impact in new projects.
Software Quality Assurance Skills
Software Testing - Cloud/Web-Based
Embedded Firmware QA
Test Cases Development
Test Methodologies: Agile & Waterfall
Test Strategy Planning
Process Improvement
Experience
ZELIS Healthcare, Morristown, NJ
05/2016 – 02/2025
Software Quality Assurance Engineer III
Engaged in all aspects of the software development lifecycle within an Agile/Scrum environment. Conducted software testing for functional, regression, system, integration, API, exploratory, end-to-end, and usability testing. Developed and maintained automated test scripts.
Performed as SME on assigned software testing tasks.
Created and enhanced test cases in TestRail based on acceptance criteria and QA test strategies.
Created and enhanced automated test scripts in TypeScript – Protractor.
Attended daily Scrum meetings, weekly story refinement, bi-weekly sprint planning sessions and sprint retrospectives – Software Engineering team.
Identified critical defects through risk analyses and resolved issues prior to field release by troubleshooting and researching defects and communicating information to development team.
Provided UAT issues/defects support for the clients.
Participated in software deployment activities including deployment-planning sessions, pre-release validation, release notes review and post-release retrospectives.
Collected, analyzed and interpreted business requirements to translate them into configurable settings.
Implemented clients requested product configurations.
Facilitated daily standup meetings and bi-weekly sprint planning sessions and retrospectives – Client Configurations team.
MILLENNIUM SYSTEMS INTERNATIONAL, Parsippany, NJ
03/2014 – 02/2016
Senior Quality Assurance Analyst
Served as a Lead Quality Assurance Analyst in a team of 5 QA Analysts. Pioneered new QA processes to establish a strong foundation for the software development department's new QA team.
Lead the Scrum team meetings as a Scrum Master. Created test cases on Microsoft Test Manager and TestRail based on acceptance criteria and QA test strategies.
Identified critical defects through risk analyses and resolved issues prior to field release by troubleshooting and researching defects and communicating information to development team.
Led the testing effort for the next generation cloud-based web applications.
Implemented new process for QA team to work efficiently and effectively as a team.
Managed test cases repository on Microsoft Test Manager and TestRail.
Guided team members to improve the quality of test cases.
Initiated formal and informal test cases and plan review sessions with QA and Development team members.
Resolved onsite customer issues by providing tier 3 support and fixes, such as testing and releasing hotfixes to customers.
Performed as SME on assigned software testing tasks. Trained less experienced personnel on more advanced and complicated software testing tasks, creating backup SME support for software products.
Implemented and maintained WITADMIN XLM template for Bugs and Work Items enhancement on Microsoft TFS.
Participated in midnight software deployment as a lead QA Analyst.
Verint Systems Inc., Lyndhurst, NJ
10/2010 – 01/2014
Senior Quality Assurance Engineer
Executed all phases of the software development lifecycle for both new and existing products, as well as for product testing. This included various types of testing such as installation, functional, regression, system, stress/load, performance, integration, API, exploratory, end-to-end, and usability testing. Additionally, participated in daily Scrum meetings, Agile user story grooming, and Joint Application Design (JAD) sessions. Reviewed product requirements and design specification documents.
Improved software performance and stability by catching and resolving stability issues before release to field.
Managed software and hardware load testing for software benchmarking / stability, analyzing possible software defects.
Initiated new plan for load testing and committed to communicating updates to developers and project managers daily.
Identified critical defects through risk analyses and resolved issues prior to field release by troubleshooting and researching defects and communicating information to development team.
Received Certification from third-party VoIP partners and vendors.
Planned review meetings and created test cases on HP Quality Centers and Excel spreadsheet by leading test strategies and scenarios.
Initiated process improvements to improve product quality, suggesting several UI enhancements for Verint Insight Center application.
Resolved onsite customer issues by providing tier 3 support and fixes, such as testing and releasing hotfixes to customers.
Assisted QA engineers with setup and testing for functionality and product support engineers with customer satisfaction factors through implementation of various KB articles for internal and external support purposes. Partners and customers stayed up-to-date with any changes in software, hardware, and services provided.
Performed as SME on assigned software testing tasks. Trained less experienced personnel on more advanced and complicated software testing tasks, creating backup SME support for software products.
Implemented and maintained QA lab layouts and configurations using Microsoft Visio and Excel, helping R&D Product House staff identify needed resources and servers faster.
Presented WebEx training for Product House on creating and analyzing Windows Performance Monitor logs for troubleshooting, enabling analysis of stability issues by product support engineers before escalating customers to tier 3 supports.
Implemented and delivered custom Performance Monitor XML template to mainstream of software service pack releases by utilizing logs created by Performance Monitor helping product support engineers analyze stability issues customers experienced.
International Game Technology, Reno, NV
09/2005 – 10/2010
Software Quality Assurance Engineer II 05/2009 – 10/2010
Software Quality Assurance Engineer I 09/2005 – 05/2009
Conducted thorough software testing to ensure the products met their required functionality and complied with regulations, ultimately improving product quality. Participated in the software development lifecycle for new and existing products and attended daily scrum meetings. Additionally, trained less experienced team members on advanced and complex software testing tasks.
Communicated defects findings to development team for resolution following necessary troubleshooting and research of defects.
Automated game play without users’ interactions by developing automated testing tools using C# programming language, including slot machine simulator that resulted in specific win patterns.
Enhanced test plans, tools, and scripts for routine or established products, improving several outdated test cases needed for upcoming projects.
Improved product quality by initiating process improvements.
Honeywell Process Solutions, Fort Washington, PA
06/2004 – 08/2004
Engineering Intern
Reviewed the software installation process and verified document accuracy.
Resolved bugs reported in earlier software versions, addressing several backlogged defects.
Improved customer support efficiency by optimizing installation and system setup processes, significantly decreasing support response times. response times.
Technical Skills
Programming: XML, JSON, YML, TypeScript
Test Automation: Protractor
IDE: RubyMine, IntelliJ, Atom
SQA Management Tools: HP Quality Center, Microsoft Test Manager, Gurock TestRail, Atlassian JIRA
API Analysis Tools: Swagger, Wireshark, Colasoft Packet Player, Telerik Fiddler, Apache Solr, Datadog
Version Control System: Git
SDLC Management Tools: Matrix Navigator, Rational ClearCase, Microsoft TFS 2010/2013
Database: Microsoft SQL Server (2005, 2008, & 2012)
Software: Microsoft Office and Visio, Symantec Ghost Suite, Beyond Compare, Slack
VM & Cross-Functional Platform: VMware vSphere Client, VMware ESXi, Sauce Labs
Operating Systems & Servers: Microsoft Windows Operating Systems and Servers, Mac OS X
Mobile Platforms: iOS, Android
Education
Master of Science (M.S.), Technology Management,
Stevens Institute of Technology, Hoboken, NJ
Graduation date: May 2014
GPA: 3.62 / 4.00
Bachelor of Science (B.S.), Computer Science, Minor in Business Administration
The Pennsylvania State University, University Park, PA
Graduation date: May 2005
GPA: 3.35 / 4.00
PROFESSIONAL DEVELOPMENT
Effective Feedback and Communication, Zelis, 2016
Impact 360 Online Training Courses, Verint Systems, 2013
Improving Team Performance, Adept Performance Systems, 2013
Agilecraft Training, Verint Systems, 2012
Agile Training, Verint Systems, 2012
Introduction to ISO9001, IGT, 2008
Creative Software Testing, Software Quality Engineering, 2006
Language
Fluent in English and Korean
Awards and Recognition
Corporate Team Recognition for Achievements – Quality Assurance, Zelis, 2016 & 2019
Product House Employee Recognition for Achievements, Verint Systems, 2011
Department Employee Recognition for Achievements (4 Times), IGT
Department Employee Appreciation Recognition, IGT, 2009
Strawbridge Memorial Trustee Scholarship, The Pennsylvania State University, 2004
Dean’s List, The Pennsylvania State University, Fall 2002 & Spring 2005
