DADIRAI MACHEU
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PROFESSIONAL SUMMARY:
I'm a proactive and detail-oriented Virtual Assistant with a knack for keeping things organized and running smoothly. Over the years, I've had the privilege of supporting executives across different industries, managing everything from complex schedules to global travel plans. I'm passionate about finding efficient solutions, whether it's streamlining workflows or juggling musy ple persis without mosine eare hive in fastop exp envire mento si lose helping.
Zendesk, and Asana, I bring a mix of adaptability, professionalism, and a personal touch to every task I take on.
WORK EXPERIENCE
Executive Virtual Procurement and Sales Officer, Urumaya Resources |March 2022 – September 2024(hybrid)
Collaborated with departments to identify and fulfill office and field requirements.
Ensured suppliers quotations met internal user specifications for quality and quantity.
Negotiated with suppliers to secure the best deals for goods and services.
Monitored reorder points to prevent stock-outs
Conducted market surveys to maintain competitive procurement deals.
Advised departments on market-available product quality and options.
Managed daily bookkeeping and prepared billing and purchase postings
Remote Point of Sale Consultant, First Capital Bank| Feb 2021 - Feb 2022(remote)
Maintaining relationships with important clients by making regular visits, understanding their needs and anticipating new marketing opportunities.
Staying in the current industry by attending educational opportunities, conferences and workshops and maintaining personal and professional networks.
Built and maintained strong client relationships through regular visits and personalized service.
Performed market analysis and research on competition
Maintained and updated customer records in the CRM system, ensuring data accuracy and integrity.
Identified and anticipated marketing opportunities by staying informed about industry trends.
Represented the bank at educational events, conferences, and workshops to foster professional networks.
Worked closely with cross-functional teams, including finance and research, to ensure a cohesive approach to customer service and support
Key Achievements
Achieved a 95% customer satisfaction rating by consistently delivering exceptional support and resolving issues efficiently.
Reduced average response time to customer inquiries by 20% through the implementation of streamlined communication protocols.
Contributed to a 15% increase in repeat customer rates by fostering strong relationships and ensuring a positive customer experience.
Senior Reservation Consultant, The Victoria Falls Hotel | Feb 2019 – January 2021(remote)
Processed guarantees, deposits, and amendments for reservations.
Handled cancellations, room pre-allocations, and advance deposit management.
Prepared daily arrivals lists and chased up pending reservations
Managed individual and group reservations through telephone, email and digital marketing platforms
Assisted with housekeeping operations and stocktaking in stores
Processed Expedia and SiteMinder bookings and created provisional bookings.
Operated the switchboard and managed front office tasks, including reception and cashiering.
Successfully coordinated large scale hotel bookings for groups and FITs
Designed personalized travel and hotel plans that prioritized client preferences and comfort, such as family-friendly, incorporating activities for all age groups.
Ensured all bookings and travelers had updated vaccination cards, COVID-19 requirements, and necessary documentation for international travel, including visas and passports, avoiding any last-minute issues.
Extensively planned itineraries taking into consideration seasonal weather variations and safety concerns. Arranged security services for group stays to provide peace of mind during international trips.
Paid special attention to client needs by securing accommodation with amenities suited to their preferences and arranging seamless transport options for maximum comfort.
Organized fun and engaging itineraries, including Restaurant and club reservations
Recreational activities and local events to enhance client satisfaction.
Negotiated competitive rates with airlines, hotels, local tour operators, and transportation providers, ensuring budget efficiency without compromising quality.
Acted as the main point of contact for clients, addressing their concerns, providing regular updates, and ensuring they were informed and comfortable throughout their journey
Key Achievements:
Successfully planned and executed international travel for over 65 individuals to major events and exotic destinations, exceeding client expectations.
Coordinated multi-country itineraries that considered cultural differences, safety precautions, and seasonal weather, ensuring smooth and enjoyable experiences.
Earned client commendations for creating engaging itineraries with thoughtful touches, such as private city tours, curated dining experiences, and personalized activity recommendations.
Improved operational efficiency by introducing a checklist system for vaccination and travel documentation, reducing oversight errors by 30%
Marketing Assistant – First Mutual Life Assurance Company -Sales and Distribution Department, Bulawayo) (August 2017 to August 2018)
Duties:
Produced sales statistics and assisted with filing and client servicing.
Managed premiums receipting and vetted, listed, and dispatched proposal document
Assisted in organizing marketing events
Client’s service and after sales management
Assisted with Search Engine Optimization
Provided administrative support, including reception tasks and minutes taking
EDUCATION
National University of Science and Technology | Bachelor of Commerce - Marketing | 2015 - 2019
Marketers Association of Zimbabwe| Digital Certificate in Professional Marketing Certificate in Fundamentals of Digital Marketing -Google
SKILLS
Calender Management Event planning and coordination
Lead generation and qualification Attention to detail
MS Word, Excel, Outlook, PowerPointSocial media management
Email Marketing. And managementProcurement and Logistic Management
Quick Books systemERP System
Mail chimp SystemCold calling
Client Relationship management Negotiation skills
Problem SolvingAdministration and co-ordination.
Email managementInterpersonal Skills
Report WritingTravel itinerary development and management
Scheduling. Documentation management
TOOLS
SalesforceZendesk
AsanaZoho
TrelloZoom
Click UpGoogle Workspace
HubspotSlack
PlanolyWordpress
Canva.Microsoft Teams
SlackOpera System
