Dada Victor

VICTOR OLUWATIMILEHIN DADA Ajah, Lagos,-Customer Support Specialist | Email & Live Chat Support | Zendesk | Freshdesk PROFESSIONAL SUMMARY Customer Support Specialist with 7+ years of experience delivering fast, reliable, and solution-driven support across high-demand environments. Proven ability to manage high -volume customer interactions via email, live chat, and phone while maintaining professionalism, accuracy, and strong response times. Experienced in resolving customer issues, de-escalating complaints, and ensuring positive customer experiences that drive retention and brand trust. Skilled in using ticketing systems such as Zendesk and Freshdesk to manage support requests, track interactions, and ensure timely resolution. Recognized for strong communication, attention to detail, and the ability to remain calm under pressure while consistently meeting service-level expectations in both on-site andremote environments. CORE COMPETENCIES ● Customer Support & Client Relationship ● Complaint Handling & De-escalation Management ● Email, Phone & Live Chat Support ● Helpdesk Tools (Zendesk, Freshdesk) ● Ticketing Systems & Case Resolution ● Customer Retention & Satisfaction ● Problem Solving & Conflict Resolution ● Data Entry ● Time Management & Multitasking ● Remote Communication & Collaboration TOOLS & TECHNOLOGIES Helpdesk & CRM: Zendesk, Freshdesk, HubSpot, Zoho CRM Email Support, Live Chat, Phone Support Support Channels: Communication: Productivity: Zoom, Google Meet, WhatsApp Business Google Workspace, Microsoft Office (Excel, Word) Task Management: File Management: Trello, Asana Google Drive, Dropbox PROFESSIONAL EXPERIENCE Smash Technology Ltd – Lagos, Nigeria Branch Manager / Customer Support Lead | 2024 – Present Key Achievements: ● Increased branch revenue by 42% within 4 months by strengthening customer experience and service efficiency. ● Reduced complaint resolution delays through improved coordination, tracking, and follow-up systems. ● Strengthened customer retention by delivering consistent, reliable, and solutionfocused support. Estaahair Limited – Lagos, Nigeria Business Operations Manager / Customer Support Specialist | 2021 – 2024 Key Achievements: ● Improved customer satisfaction by enhancing response time and communication quality. ● Contributed to consistent revenue growth through strong customer engagement and retention. ● Reduced service errors by improving documentation and follow-up processes. Farmcity Ltd – Lekki, Lagos Customer Service Representative | 2017 – 2021 Key Achievements: ● Consistently maintained high customer satisfaction through effective issue resolution. ● Recognized for reliability and ability to manage multiple customer interactions under pressure. EDUCATION Bachelor of Technology (Industrial Chemistry) Federal University of Technology, Akure, Nigeria -2026 CERTIFICATIONS ● Responsive Web Design – FreeCodeCamp ● Introduction to CSS – SoloLearn ● Basic Digital Marketing – Alison REFERENCES Available upon request.