DADA David Olusegun
Remote Nigeria-based, flexible to Americas time zone
Customer Support Representative | Sales & Tech-Savvy | Remote-Ready
Dedicated and customer-focused support professional with over 7 years of experience in high-volume customerfacing roles. Proven ability to handle complex queries, resolve issues efficiently, and maintain exceptional
satisfaction scores. Skilled in Omni channel communication and remote tools like Zen desk, Slack, Google
Workspace, and Microsoft 365. Quick to learn new systems and passionate about delivering personalized,
empathetic service in a mission-driven environment.
Experience
Customer Service Representative
First Bank of Nigeria | August 2017 – June 2025
•
Managed 50+ daily customer interactions across multiple channels
Reduced average resolution time by 20% through process optimization
Assisted customers with inquiries, troubleshooting, and cross-selling solutions, maintaining 95%
satisfaction.
Intern
Khoraplus Ltd | July 2016 - June 2017
GIS, Environmental Impact Analysis and Environmental Monitoring Systems.
Kept records of customer interactions, processed customer’s task and filed documents.
Skills
CORE SKILLS
Customer Support: Email, Phone, Live Chat (Zendesk), Ticketing
Technical Tools: Google Workspace, Microsoft 365, Airtable,CAD, Zoom, Slack,Data Analysis
Remote Collaboration: Comfortable with asynchronous teams and fast-paced support workflows
SOFT SKILLS: Conflict Resolution, Emotional Intelligence, Detail-Oriented, Calm Under Pressure, Time
Management, Proactive Thinking
Education
JULY 2017
Master of Science | University of Ibadan, Nigeria| Geographical Information Systems
Certifications
Management for a Competitive Edge by ICMS - 2017
Professional Diploma of Virtual Executive Assistant – May 2025
Diploma in Customer Service – April 2025
Availability
Availability: Flexible to work 9 AM – 5 PM EST time zone
Languages: English (Fluent); [Add any other language if applicable]
Remote Work Ready: Dedicated workspace, reliable internet, and experience using
distributed team tools
