DAVID TUAZON
CONTACT
CUSTOMER SERVICE VA/ECOMMERCE
INFORMATION
ADMIN/AMAZON
Manila, Philippines
SPECIALIZATIONS
EMAIL MANAGEMENT
APPOINTMENT SETTING
CALENDAR MANGEMENT
PHOTO EDITING
SOCIAL MEDIA MANAGEMENT (FB,IG,LINKEDIN)
GOOGLE SHEET MANAGEMENT
LEAD GENERATION
DATA RESEARCH
LEAD SCRAPING
CUSTOMER SERVICE
PAYROLL ORGANIZATION
ADS MANAGEMENT
INVENTORY MANAGEMENT
ASSISTANT MANAGER/ ADMIN ASSISTANT
CHRIS MIKE MAGIC
APRIL 2021 - SEPT 26 2021
Responding to client inquiries, processing refund
request for cancelled booking
Managing calendar and sending contracts to
client scheduled events
Enhancing videos and photos to be uploaded in
youtube and other social media platforms
Creating business proposals with the use of
wordpress
Organizing weekly and monthly sales report
Amazon Ads Specialist
BOUNDLESS
JUNE 2021 - JAN 2022
Checking competitors (prices, ranking, BSR,
keywords they're ranking, revenue)
Optimizing campaigns
Auditing your/client's account
Checking sales and TACOS
Assisting in launching campaigns for new product
Making sure that ACOS and SPEND are not too far
from the target
- ASIN research
Bid adjustments
- Creating reports
CHARACTER
REFERENCE
Johmar Llonor
Ads Specialist Team Leader
Boundless Digital Agency
Email-
Aura Revita
Incrementum Digital
Position: Advertising Analyst
Email-
Bona Garces-White
Position: Amazon Acct Manager
Boundless Digital Agency
Email-
Email:-Skype:-Primary # : -
WORK EXPERIENCE
AMAZON CUSTOMER SERVICE SPECIALIST
CONCENTRIX DAKSH PH
JUNE 26 2015 - JUNE 26 2019
Providing Customer support through phone, chat
and email
Processing of refund and replacement for
damage, defective Items
Assisting customers in cancelling subscription (i.e
Prime , Kindle and Digital
Providing technical support for amazon devices
(i.e Alexa, Fire TV , Kindle tablet etc
APPOINTMENT SETTER/ADMIN VIRTUAL ASSISTANT
ALLY HOMES REALTY (BALTIMORE, MARYLAND)
SEPT 2019- DEC 2019
Cold calling
Appointment Setting
Scheduling appointment
Email organization
General VA / Performance Team Lead
BLOSSOM FLOWER DELIVERY
JAN 2020 - DEC 2020
Performing customer support through G-Suit,
ManyChat and Zoiper dialer (Phone, chat and
email
Assisting customers in placing an order through
phone, order tracking and updating account
information
Managing credit card disputes, refunds and
escalation
Uploading and monitoring daily sales for clients
visibility.
E-COMMERCE ADMINISTRATOR
BUZZPATCH
FEB 2021 - APRIL 2021
Resolving email tickets through(Reamaze, Klaviyo)
Order fulfillment through Shopify
Managing payments, refunds and disputes
Shopify modification (modifying tags, reducing
order qty)
Providing customer support through social media
accounts (IG,FB)
Creating social media postings to increase
product popularity and sales
