D Vorshae Moore

SHAE MOORE CUSTOMER SERVICE PROFESSIONAL CONTACT--Spring, TX SKILLS Customer Service Communication Research Computer Literacy Time Management Critical Thinking Microsoft Office Suite Attention to detail PROFILE Results-oriented customer service professional with experience in the insurance industry. Ability to deliver exceptional customer satisfaction and resolve issues efficiently. Adept at maintaining positive customer relationships and ensuring smooth operations. Seeking to leverage experience and skills into a new opportunity. WORK EXPERIENCE Customer Service Insurance Specialist Multiple Carriers - Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products Web pricing and purchasing for house brands for insurance claims Research and analyzing information Data entry and claim intake Investigate and resolve customer issues Inbound and outbound call handling Phone, email and written communication with customers Remote work setting Soft Skills Claims Customer Service Hertz EDUCATION Texas Chrsitian University B.A. - Intake claim processing Inbound and outbound call handling Meet and exceed production goals Customer Service Specialist - Gainsco LANGUAGES English - Claims customer service intake and processing care for customers recently in accidents by demonstrating empathy Phone and email communication with customers General office duties Customer Service Specialist Spanish Liberty Mutual MOTTO Be Flexible, Open to Opportunities, and never stop learning. Claim intake and processing care for customers recently in accidents by demonstrating empathy Inbound and outbound call handling Meet and exceed production goals General policy reviews General office duties -