Czarinah Rose Cruz

Czarinah Rose Cruz Objective  I am interested to apply to your company with your client's desired job qualifications. I can be a great help to your growing company and I am willing to accept any workloads. I have been with the BPO industry for the past 5 years and I am currently residing at home as an Amazon account manager. If there are other tasks outside Amazon, I am always willing to be trained and I can work with flexible time schedules. Education  Ateneo de Davao University  High school  Elementary-High school    University of the Immaculate Conception  College Level  Financial Management   Year- Experience  Year- Technical Support Representative | Teleperformance | SM City Annex Building Ecoland Davao City  I was a technical support for Comcast Account, we handle TV and internet issues. I became a top performer for 2 months and had an experience becoming the SME of the team.   Year- Technical Support Representative | VXI | Robinsons mall Lanang Davao City  I was a technical support for Comcast Account, we handle phone, TV and internet issues. I became a top performer from my nesting and training classes and had an experience becoming the SME of the team as well.    Year-  Customer Service Representative | Offsourcing Inc. | 10th Floor LANDCO Building J.P. Laurl Ave., Davao City  I was a Customer Service Representative for a fashion account named Shoedazzle and JustFab, we handled orders, returns and exchanges, retention, refunds and membership inquiries. Almost every month I am one of the top performers and I am consistent with my high metrics.   Year 2017 up to present Skilled Amazon account manager (home base) I am a skilled Amazon account manager, I can handle your Amazon business and any other work related to your Amazon business such as PPC, running lightning deals, customer support, handling your account seller central, making sure reviews and feedbacks are answered well. I can also handle social media tasks that will enhance your business more. Product research is also my forte and keyword findings. Regarding the product research, I can be a big help when it comes to competitors and searching for new products to launch.     Awards & Acknowledgements  Top performer for 3 months straight  One of the supports for product trainings.  Best in AHT  Handled 4 clients (home base) in total with positive feedbacks.