Czarina Lari Estrera

CZARINA ESTRERA ABOUT ME An ambitious and driven professional who aims to secure a challenging position in a reputable organization; and fully utilize her knowledge and leadership skills to make significant contributions to the company. CONTACT - - Brgy. Rizal, Makati City EXPERTISE EXPERIENCE Team Leader, Operations Everise - BGC Jan 2021 - Current Responsible for guiding and handling a team of 15-25 agents, while communicating company goals and ensuring they are met by strategizing and implementing action plans. Accounts handled: Financial Voice & Chat, E-commerce Voice, Airline Back-office (e-mail and chat/social media) Inbound Sales Representative Teletech - Quezon City May 2019 - Dec 2020 Sets up repair appointments for out-of-warranty appliances, equipment and home systems for a U.S.based retail account Advanced Billing Associate Teleperformance - Pasig City Mar 2018 - May 2019 Deals with bill disputes, credit, refund and payment extensions where applicable. Also responsible for upselling products and packages, as well as helping with basic technical issues EDUCATION National University Bachelor of Science in Psychology First-year Undergraduate - 2018 Leadership St. Martin Montessori School, Inc. Critical Thinking Science, Technology, Engineering and Mathematics (STEM) - 2016 - 2018 Flexibility Writing Sales Escalations SKILLS SUMMARY Team Leadership Communication Skills Microsoft Office 100% 100% 75%